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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG eCommerce User Experience Project Coordinator in Morrisville, North Carolina

eCommerce User Experience Project Coordinator

Morrisville, North Carolina, United States

Information Technology

Sep 20, 2019Post Date

19208697Requisition #

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CTG is currently hiring a eCommerce User Experience Project Coordinator experienced in delivering an outstanding eCommerce experience to customers. As the eCommerce User Experience Project Coordinator, you will be part of a Global eCommerce User Experience Team and you will be responsible for driving UX projects to improve the online customer experience for our client’s website globally. You will manage the identification, conception, definition, testing and implementation of UX projects with the goal of improving the customer experience, online engagement, and purchase conversion. This is a long term contract position with a global technology client in the RTP area that offers a comprehensive salary with medical, dental, vision, 401K, paid time off, and much more – effective on your first day of employment.


· Define user experience improvements leveraging input from customer feedback, onsite analytics, geography/business stakeholders and executives

· Manage project lifecycle, deliverables and cross-functional business management (BMS) including:

Project Definition:

o Engage with stakeholders to gather requirements, research best practices, and perform competitive analysis to define the project scope

o Assign roles and responsibilities and create a timeline and schedule for all activities tied to the project

o Prioritize requirements to define information architecture and user flow

Project Design/Implementation:

o Create or collaborate with designers to create wireframes

o Work closely with designers to create and iterate on designs based on stakeholder requirements

o Work with UX researchers to develop usability tests

o Collaborate with stakeholders to get feedback and approval

o Manage the IT requirements, development and approval process to get projects in the development queue

o Work with extended teams to perform quality assurance testing and push projects live


o Collaborate with the global optimization team to determine priorities, track roadmap and implement A/B testing for UX projects

o Participate in regular interlocks with cross-functional geography, business unit team members and executives to communicate projects on UX priorities and share best practices

o Support the eCommerce strategic gaming initiative from a user experience perspective to create a best in class gaming community destination on their website

o Manager to Voice of the Customer business Management System for entire eCommerce organization to optimize customer satisfaction metrics

o Develop a performance improvement strategy and roadmap in partnership with IT to improve actual and perceived page performance across high value pages

o Review performance analysis of pages using tools like Blue Triangle and Google Page Speed Insights to identify opportunities for improvement and monitor progress

o Collaborate with Global Performance team to establish benchmarks and standardize metrics used to analyze page performance across the site

Required Skills:

· Bachelor’s Degree

· 3-5 years of previous User Experience work in an eCommerce environment

· Prefer experience working on large eCommerce webistes

· Understanding of effective web design, eCommerce and key UX principles

· Demonstrated experience working in a fast-paced environment where innovation is expected

· Experience with A/B testing and design thinking

Website Performance:

o Previous experience working on projects focused on improving website performance.

o Experience working on performance of responsive websites across multiple devices is preferred

o Experience with performance tools like Google Page Speed Insights, Google Developer Tools, Blue Triangle, or other performance testing tools

Project Management:

o Strong project management and organizational skills to manage many projects with different deadlines

o Experience with Agile and with key Agile tools like JIRA

o Experience with taking a project from conceptualization through delivery, including robust quality assurance testing, bug submission and deployment

o Ability to easily conform to shifting priorities, demands, and timelines

o Ability to work on several projects simultaneously with demonstrated ability to prioritize tasks independently

o Experience at working both independently and in a team-oriented, collaborative environment is essential

o Strong self-initiative with the ability to produce accurate end-results


o Excellent communication skills are crucial since you will work with multiple cross-functional teams

o Comfortable with communicating/advocating for projects with executives

o Possess a positive attitude and ability to work on a collaborative and energetic team environment

o Ability to drive adherence to deadlines with many different teams

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Program Management & Administration

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No