CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG eCommerce Review Specialist in Morrisville, North Carolina

Title: eCommerce Review Specialist

Location: US-NC-Morrisville

Job Number: 19206724

CTG is hiring an eCommerce Product Review Specialist for our client in the RTP, NC area. In this role, you will work with the Sales and Customer Support team serving as a focal by proactively closing the loop with all customers who leave ratings and reviews. The eCommerce Product Review Specialist works cross functionally within product teams to stay apprised of information related to product launches and quality information. This is a full-time contract opportunity!

Responsibilities:

  • Researching customer related inquiries/requests and work to provide a resolution in a timely manner. Effectively communicating / engaging with various departments as needed to ensure customer issues/inquiries are addressed and retain customer satisfaction

  • Review and analyze transactions and inquiries to nurture customer relationships on every interaction

  • Serve as a backup for closing the loop with customers who leave comments on surveys

  • Excellent documentation and follow up skills

Required Skills:

  • Attention to detail & ability to multitask

  • Resourceful and creative problem solving with superior attention to detail

  • Listen to needs of our customers and offer solutions to get the job done the first time

  • Review and analyze transactions and inquiries to nurture customer relationships on every interaction

  • Deliver great customer service by responding to concerns regarding accounts in a fast paced, structured environment

  • Ability to learn/master quickly: ability to quickly retain and apply new information and to act upon feedback constructively.

  • Strong people skills and the ability to navigate difficult situations and stay calm under pressure

  • Proficient with Windows Operating System and computer skills such as but not limited to: Accurate typing and word processing, sending emails, navigating the internet, and working within multiple systems and platforms interchangeably.

  • High school degree or equivalent

  • Positive performance reviews and previous employer references

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Information Technology

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