CTG Desktop Support Technician in Morrisville, North Carolina

Title: Desktop Support Technician

Location: US-NC-Morrisville

Job Number: 18203652

Our client in Morrisville, NC has an immediate opening for a Desktop Support Technician fora contract to hire assignment.

Position: Desktop Support Technician

Locaton: Morrisville, NC (candidates must be LOCAL)

Comp: $26.77 per hour

Hours: 8am-5pm

If interested, please send an updated resume to James.Dale@ctg.com

Job Duties:

  • Responsible for designing, configuring, installation, administration and supporting Microsoft Windows network servers and workstations and Windows remote clients with emphasis on security, performance and efficiency.

  • Work on operating system repair/updates/installations; Windows 10, Windows 7, Mac OS X. Worked hardware break-fix; mother boards, hard drives, laptop displays, complete system builds.

Additional Requirements, Skills and Qualifications:

  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications

  • Installing and imaging new computers and loading appropriate software for customers

  • Installing local and network printers and other peripherals and configuration of same

  • Migrating data and user profiles

  • Documenting process and procedures related to technical field support activities

  • Manage tasks without supervision, exceed schedule and service agreements, strong ability to write technical documentation that is easily understood by co-workers and customers

  • Above excellent customer service and teamwork skills

  • Willingness and ability to work overtime as needed

  • In-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems hardware and software

  • Design, configure, install, administer and support Microsoft Windows network servers and workstations and Windows remote clients with emphasis on security, performance and efficiency

  • Domain controllers, DHCP server, file and print server, SQL Server and Exchange server

  • Desktop Support and Security for Local and Remote users

  • Develop and implement process for completion of software compliance project

  • Troubleshoot and technical support of client/server systems

  • Workstation software, hardware upgrades, updates and license management

Education and Required Experience:

  • Associate/Bachelor’s degree in Science/Technology

  • 3-5 years of related working experience


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT