CTG Operations Support Representive in Mishawaka, Indiana

Title: Operations Support Representive

Location: US-IN-Mishawaka

Job Number: 18203218

Operations Support Representative

CTG's premier global client located in Mishawaka, IN (46545) has an immediate need for an Operations Support Rep to work in a back office customer logistics environment. Accounts Receivable, Customer Service, Credit and Collections using SAP are all prime skills we are seeking.

Position Overview:

Candidate will learn to process core CLSC A&O transactions efficiently, accurately, in a well-controlled manner and within cycle time guidelines. Primary functions include managing transitions relative to Pricing, Deduction Management, Sales Allocation, Returns, Charge-backs, credit memos, debits, invoicing, credit and collections.

Duties and Responsibilities:

  • Assist in review and processing of all incoming deductions, from identification and classification to resolution relating to trade payments and KPI's

  • Initiate communication (current and pro-active) with appropriate staff to correct root causes, prevent re-occurrence and streamline processes, meeting deadlines

  • Assist in generation of reports (deduction, pricing, allocation, etc.) to be used as management tools within CLSC, identifying key focus areas

  • Assist in identifying and improving core business processes within the operating environment

  • Participate in presentations to customers in areas of expertise

  • Serve as project team member as called upon by management

  • Interact with internal/external contacts

  • Contact customers by telephone, letters, email and fax to collect on past due accounts using SAP, and resolve discrepancies which prevent prompt payment

  • Make credit decisions on past due customers by gathering and processing information, which enables incumbent to release or hold orders

Educational Requirements:

  • HS Diploma or Equivalent, Bachelor’s Degree preferred

Skill & Competency Requirements:

  • Familiar with Outlook, Word and Excel

  • SAP system knowledge highly preferred

  • Good organizational skills and ability to multitask

  • Accounts Receivable knowledge preferred

  • Experience in credit, collection or other relevant business experience preferred


Pay Rate: $17.00 per hour

Duration: 6 months

Shift Start: 8:00 am

APPLY NOW for resume review by Mary Jane “MJ” Slaughter at mjslaughter@ctg.com. Please reference CTG Job #18203218. Referrals are greatly appreciated!!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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