CTG Training Coordinator II in Milpitas, California
Training Coordinator II
Milpitas, California, United States
Sep 19, 2019Post Date
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Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM
Must be flexible to work overtime if required.
Work is required to be onsite.
Possibility of travel may be required in US but less than 5%.
GENERAL PURPOSE OF POSITION:
The Training and Services Administrator is responsible for execution and reporting of activities associated with optical customer technical training and other services. The primary role is administration of logistics and other aspects of standard and customized training programs. For standard programs, this involves scheduling, maintaining the public registration site (“Cvent”); processing registrations and payments; and managing and reporting training metrics. For customized programs, this involves determining customer requirements; preparing and providing descriptions of training; managing the preparation and submittal of quotes, collection of orders, and payment processing. A critical aspect is confirming customer satisfaction with training and other services in all phases.
Additional duties include administration of the deployment projects’ database (“Siterra”), support account registrations, and other general administrative tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Administer technical training programs, including:
Scheduling of headquarters and on-site training programs
Manage the training registration site (“Cvent”)
Scheduled instructor-led classes
New e-learning programs, updates to existing programs
Manage the operational aspects of training
Responses to training inquiries
Development of training agendas
Securing customer agreement on content, schedule, and venue
Negotiating course preparation, delivery, and other prices
Pre-course paperwork (e.g. NDAs, POs)
Managing payment for standard and customized programs
Shipping of hands-on equipment to training venues
Ordering and shipping student materials
Catering orders for attendee meals and refreshments
Collection and reporting of student course reviews
Updates to training database
Attendee and company certification for System Integrator training
Attendees and dates of other carrier training programs
Monthly reports of training activity to management
Control training physical resources
Communication with internal audience (Sales, CE, FE, CS)
Upcoming classes and available seats
Full rosters, requests for additional programs (overflow)
Feedback and suggestions for course content
Administer and support other projects
Update and maintain deployment projects’ database (“Siterra”)
Maintain other customer feedback in a “kudos” file
Manage the support programs’ renewals process, including pending expirations, payments, and renewals
Manage new support account requests
Other duties as required
EDUCATION AND EXPERIENCE:
• High school degree is required; some college experience or a degree is preferred. Training or experience on standard Windows Office tools (Word, Excel, Outlook, and PowerPoint) is required. Website management experience is a plus.
• Two-plus years of experience in training or support program management - ideally in a customer-facing role for a telecom equipment provider.
• Ability to understand fundamental customer applications and requirements.
• Excellent verbal and written communications skills, including the ability to generate reports and business correspondence. Ability to effectively present information and respond to questions from co-workers, managers, and customers.
• Prioritization skills to optimize responsiveness
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Training & Course Development
Education Level: High School Diploma/GED (±11 years)
Work Remote: No
Travel: Yes, 5 % of the Time