Job Information
CTG PACS Support Analyst in Maine
Description
CTG is seeking an AGFA PACS Analyst for a remote opportunity, supporting the imaging module and other ancillary applications related to radiology, cardiology, and imaging.
Job responsibilities will include:
Provide application support services for imaging systems including AGFA Impax and Qdoc, and Mach7 VNA PACS systems. Other in scope applications may include Powerscribe 360, DynaCad, TomTec, PenRad, Philips Intellispace PACS, and others.
Monitor incident queues and resolve break/fix issues, meeting documented SLAs.
Analyze service requests, and make recommendations related to best practices
Follow client's documented Demand Management process to obtain approval for changes.
Build application changes in Test, work with user to complete testing, and move to production according to the client's change control process.
Provide support for projects and other special application initiatives
Troubleshoot complex user errors and provide timely and high quality customer service
Document issues and solutions
Participate in the day to day tracking and follow-up on issues and questions of daily operations.
Validate and support system testing efforts
Work with client users and functional teams as needed
Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
Utilize the ticket management system to track issue status and work volume
Participate in a 24/7 after hours on call rotation After an initial Knowledge Transfer period of 2 to 4 weeks at the client site, work will be performed remotely.
Required Skills:
5+ years' experience in support and build of AGFA Impax & QDoc, as well as Mach7 VNA.
Prefer experience with Nuance PowerScribe 360 and other ancillary imaging applications for radiology and cardiology.
In depth knowledge of Radiology workflows required; Rad Tech certification is preferred Excellent troubleshooting skills, with the ability to communicate resolutions to customers
Prefer prior experience working remotely to provide production support
In depth knowledge of radiology and cardiology imaging workflows required
Knowledge of ITIL Incident, Problem, and Change Management
If interested, please email Morgan.Fickert@CTG.com !
The expected base salary for this position ranges from $100,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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ID 2023-2309
Title PACS Support Analyst
Location US-ME-