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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Helpdesk Support in Madison, Wisconsin

Helpdesk Support

Madison, Wisconsin, United States


Information Technology

Nov 13, 2019Post Date

19209671Requisition #

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CTG is seeking aHelp Desk Support Technologistto support a large insurance customer in Madison, Wisconsin.

Location: Madison, WI

Duration: Long term (1 year+)

Tax Terms: W-2 (No C2C or 1099)

The Support Technologist provides support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.

• 100% phone support in a large call center environment done through remote support

• Calls are from corporate employees and the agency force

• The Help Desk is a 24x7 operation

• Shifts include weekends

The ideal candidate will be someone with excellent customer service and communications skills, with experience (6 months or more) of a technical IT background.

Required Skills:

• 6+ months of large IT high volume call center experience

• Candidates need strong technical experience

• Excellent customer service skills

• Must be an independent worker

• Reliability is key

• Strong, reliable attendance is a MUST

• Candidates should be open and flexible to schedule changes

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contactJohna Rogers atjohna.rogers@ctg.comor call 214-794-8995. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Helpdesk & Technical Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No