CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Help Desk Support - 2nd Shift in Madison, Wisconsin

Title: Help Desk Support - 2nd Shift

Location: US-WI-Madison

Job Number: 19205549

CTG is seeking a Level 1 Help Desk Technologist or Technical Support Representative for a long term position in Madison, WI supporting a large insurance customer. This is a telephone, technical support role in a call center environment.

  • Location: Madison, WI

  • Duration: 12 months - contract up to 3 years

  • Shift: 2nd Shift, 11am-8pm and a four hours on Saturday or Sunday from 5am - 6pm.

  • Pay: $20 per hour (benefits available including health, dental, vision, PTO, FSA)

Job Summary and Responsibilities:

Standard Level 1 Help Desk work in a high call volume environment. Provide support to a variety of customers, troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining. PC/Printer issues are the most common calls.

Job Details:

The first 8 weeks of the position will be training. The hours will be during normal 1st shift business hours to learn role, Monday - Friday from 8am - 4:45pm. Working hours after training are second shift 11am-8pm and select Saturday or Sunday from 5:00am - 6:00pm (usually a half-day).

  • Candidates need to be flexible on their hours

  • Calls are from corporate employees and the agency force

  • The Help Desk is a 24x7 operation

Required Qualifications:

  • 6 months of large IT high volume call center experience

  • A Certification is preferred

  • Good Typing Skills with the ability to document problems and solutions

  • Prior experience troubleshooting PC and Printer technical problems

  • Excellent customer service skills

  • Reliability is a MUST – able to be at work based on schedule consistently

  • Able to work 11am - 8pm Monday through Friday and half a day on Saturday OR Sunday

  • The job is 100% phone support in a large call center environment

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Gina Lyles, at gina.lyles@ctg.com, Text 512-934-7395, or call 254-547-4817. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support