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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Printer Maintenance Associate in Little Rock, Arkansas

Printer Maintenance Associate

Little Rock, Arkansas, United States

Administrative Assistance & Clerical

Jan 23, 2020Post Date

20200510Requisition #

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Our client in Little Rock, AR has an immediate opening for a Printer Maintenance Associate for an ongoing contract assignment.

Compensation: $12.09/hour

* This position involves driving to various client sites for repairs- Territory covers the State of Arkansas! *

Essential Functions:

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process

  • Provide on-going end user training on equipment

  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.

  • Provide IP address support

  • Perform basic equipment problem diagnosis

  • Point of contact for equipment removal and delivery for onsite support

  • Contact service as required (Client and 3rd party)

  • Utilize Client web-based applications as required to include Service Call Handling

  • Accurate call reporting on Equipment in Client designated systems

  • Remote Service call onsite support Driving (if required for duties)

  • Download and install printer drivers on end-user equipment

  • Perform printer mapping to PC as required

  • Escalate printer network issues to appropriate resource

  • Physical as well as remote device management and control

  • Device Configuration

Additional Skills & Qualifications:

  • Lift and move up to 50 pounds

  • Read, write and follow basic English instructions

  • Customer service and communication skills

  • Ability to manage multiple tasks

  • Perform duties with minimal supervision

  • Basic Equipment problem solving and diagnosis per training provided

  • Customer problem resolution including escalation as required

  • Coordinate work tasks to ensure fulfillment of SOWs

  • Track and report account information as required

  • 1-2 years relevant experience resolving customer and equipment printing issuesEducation:

  • Minimum High School diploma or equivalent

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments and competitive advantage. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: Yes, 50 % of the Time