Job Information
CTG Epic MyChart Analyst in La Crosse, Wisconsin
CTG is looking for a skilled Epic Ambulatory/MyChart Support Analyst to join our dynamic healthcare IT team. This role focuses on providing expert support for the Epic Ambulatory and MyChart modules. The ideal candidate will collaborate with clinical, operational, and IT stakeholders to ensure the seamless performance of these critical systems, enhancing both provider efficiency and patient satisfaction.
Key Responsibilities:
Epic Ambulatory Module Support:
Troubleshoot and resolve technical issues related to the Epic Ambulatory module, including provider schedules, documentation tools, and clinical workflows.
Assist with the configuration, optimization, and maintenance of Epic Ambulatory workflows to meet organizational goals.
Partner with clinical teams to identify and address pain points in Ambulatory system usage.
Epic MyChart Module Support:
Provide operational and technical support for the MyChart patient portal, ensuring patients have uninterrupted access to scheduling, communication, and telehealth features.
Configure and maintain MyChart functionalities, including proxy access, e-visits, appointment reminders, and bill payment options.
Conduct testing and validation of MyChart updates, ensuring proper functionality and alignment with patient engagement goals.
Collaboration and Training:
Collaborate with clinical, operational, and technical teams to design solutions that align with user needs and system capabilities.
Provide training and guidance to end-users, including clinicians, administrative staff, and patients, on using Epic Ambulatory and MyChart features effectively.
Serve as a liaison between IT and clinical staff to gather requirements and communicate system changes.
System Maintenance and Compliance:
Monitor and manage system performance, addressing issues promptly to ensure high availability and reliability.
Assist in the rollout of system updates, upgrades, and new features.
Ensure compliance with HIPAA and other healthcare regulations in all system interactions and configurations.
Qualifications:
Education: Bachelor’s degree in Computer Science, Healthcare IT, or a related field. Equivalent experience will be considered.
Certification:
Epic Ambulatory and Epic MyChart certification is required.
Experience:
2+ years of experience supporting Epic systems, with a focus on Ambulatory and MyChart modules.
Familiarity with clinical workflows in an ambulatory setting and patient portal technologies.
Skills:
Strong problem-solving and analytical skills.
Ability to communicate effectively with both technical and non-technical audiences.
Knowledge of Epic system configuration, testing, and end-user support.
Understanding of regulatory requirements, including HIPAA and patient data security.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Recruiter Morgan Fickert at Morgan.Fickert@ctg.com . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $140,000 to $155,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.