CTG IT Support Specialist - Tier 2 Team Lead in Ithaca, New York

Title: IT Support Specialist - Tier 2 Team Lead

Location: US-NY-Ithaca

Job Number: 18203316 Come join us and grow your career with CTG!


Duration: Long term, ongoing

Location: Ithaca, NY

Job Title: IT Support Specialist – Tier 2

Work Hours: Monday-Friday 8am-5pm

Pay Rates: $21-23an hour, based on experience


Day to Day Responsibilities:

  • Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)

  • Escalate issues to Tier 3 as needed

  • Build, maintain and deploy end user system images on devices

  • Manage all work in service desk ticketing system

  • Provide remote support for US & International offices

  • Perform all work according to defined process while keeping pace with fast business growth

  • Assist in developing and documenting improvements to current processes

  • Conduct one on one and small group training to end users on supported technologies

  • Assist in the ordering, receiving, storage, deployment and retirement of PC assets

  • Work with third party vendors to augment the functions of Internal IT

  • Travel periodically to company locations

  • Communicate on project progress, user trends, and team challenges effectively with management

Preferred Skills

  • Office 365 Experience

  • iPhone and Android OS config & troubleshooting

  • Windows 10 troubleshooting

  • Macintosh Support


Required Skills and Experience:

  • Great interpersonal & customer service skills, and a good team player

  • 4 years related IT Support experience

  • 4 years of IT related experience

  • Windows 7 troubleshooting

  • One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)

  • Good analytical problem solving skills to isolate and resolve problems

  • Experience working from a help desk management system

  • Able to lift and palletize heavy equipment. (PC's, monitors, and printers)

  • Strong verbal and written communication skills

  • Ability to work independently and in teams reaching high levels of productivity

  • Comfortable switching quickly between tasks

  • Demonstrates strong work ethic

  • Ability to delegate tasks and communicate instructions effectively

  • Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution


Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Amanda.Dianetti@ctg.com


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support