CTG SUBROGATION CALL CENTER REPRESENTATIVE in Irving, Texas
Title: SUBROGATION CALL CENTER REPRESENTATIVE
Job Number: 19205612 CTG is seeking a Subrogation Call Certer Representative to work a 3 month assignment for our client in Irving, TX.
Required Function 1:
We are seeking a talented individual for a Subrogation Call Center Representative who is responsible for answering all casualty or estate call involving several state Medicaid beneficiaries or deceased Medicaid beneficiaries. This includes, but is not limited to calls from attorneys, paralegal, insurance agents, Medicaid members and their families.
Required Function 2:
Essential Responsibilities: Effectively review and update a variety of cases with current and accurate case notes. Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, current status and next steps. Conduct all case document review and updates while speaking with the member or attorney as needed. Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow. Interact professionally (incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client. Perform basic and advanced levels of document review to identify current case status and case management and ensure case progress through workflow. Meet department objective standards for Customer Service. Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone. Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information). Open new cases and update all current case information. May have additional responsibilities as needed to assist with case intake and verification process tasks. May have some training responsibilities limited to projects and specific tasks.
Required Function 3:
Non-Essential Responsibilities: Performs other functions as assigned
Required Function 4:
Knowledge Skills and Abilities: Ability to interface with all levels of people both internally and externally in a professional manner. Ability to communicate and comprehend well both verbally and in writing, fluently in English. Ability to be careful and thorough about detail including with cite-checking and proofreading skills. Ability to multi-task and prioritize effectively. Ability to work proficiently with Microsoft Office, Word, and Excel required. Ability to work independently to meet objectives. Ability to analyze information and use logic to address work-related issues and problems. Ability to perform oral presentations with good quality. Ability to perform well in team environment, to achieve business goals. Ability to maintain a high level of confidentiality and ethics. Ability to function effectively under pressure and manage deadline oriented project demands and multiple initiatives. Ability to sit for long periods of time. Ability to perform the following: lifting, bending, pushing, pulling, stopping, kneeling, reaching, and carrying of light to heavy items (40 to 50lbs). Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines.
Required Function 5:
Minimum Education: High School or GED required. Associates degree preferred.
Required Function 6:
Minimum Related Work Experience: 1 years’ experience working in a professional office environment. Experience working in a call center preferred. Experience in the insurance industry (casualty or health insurance) a plus. Knowledge of Microsoft Word and Excel required.. Medicaid and/or Medicare knowledge preferred. Bilingual (Spanish & English) a plus.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Candidates interested in this position may apply now or email resumes to email@example.com.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Customer Relations