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CTG Subrogation Call Center Representative in Irving, Texas

Subrogation Call Center Representative

Irving, Texas, United States

Information Technology

Sep 26, 2022Post Date

22202327Requisition #

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CTG is assisting a client in staffing a Subrogation Call Center Representative for an ongoing contract role.

Job Location:Remote

Job Title:Subrogation Call Center Representative

Hours:7:00 AM – 6:30 PM Central.

Pay:$15/hr, sorry no vacation or holiday pay

We are seeking a talented individual for a Subrogation Call Center Representative who is responsible for answering all casualty or estate call involving several state Medicaid beneficiaries or deceased Medicaid beneficiaries.

This includes, but is not limited to calls from attorneys, paralegal, insurance agents, Medicaid members and their families.

Essential Responsibilities:

  • Effectively review and update a variety of cases with current and accurate case notes

  • Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, current status and next steps.

  • Conduct all case document review and updates while speaking with the member or attorney as needed

  • Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow.

  • Interact professionally (incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client.

  • Perform basic and advanced levels of document review to identify current case status and case management and ensure case progress through workflow.

  • Meet department objective standards for Customer Service

  • Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone

  • Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

  • Open new cases and update all current case information

  • May have additional responsibilities as needed to assist with case intake and verification process tasks

  • May have some training responsibilities limited to projects and specific tasks

Knowledge Skills and Abilities:

  • Ability to interface with all levels of people both internally and externally in a professional manner.

  • Ability to communicate and comprehend well both verbally and in writing, fluently in English.

  • Ability to be careful and thorough about detail including with cite-checking and proofreading skills.

  • Ability to multi-task and prioritize effectively.

  • Ability to work proficiently with Microsoft Office, Word, and Excel required

  • Ability to work independently to meet objectives.

  • Ability to analyze information and use logic to address work-related issues and problems.

  • Ability to perform oral presentations with good quality.

  • Ability to perform well in team environment, to achieve business goals.

  • Ability to maintain a high level of confidentiality and ethics.

  • Ability to function effectively under pressure and manage deadline oriented project demands and multiple initiatives.

Minimum Education:

  • High School or GED required

  • Associates degree preferred

Minimum Related Work Experience:

  • 1+ years’ experience working in a professional office environment.

  • Experience working in a call center preferred

  • Experience in the insurance industry (casualty or health insurance) a plus

  • Knowledge of Microsoft Word and Excel required.

  • Medicaid and/or Medicare knowledge preferred.

  • Bilingual (Spanish & English) a plus.

Additional Information:

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: Yes

  • Travel: No