CTG Help Desk Technician - 2nd Shift in Irving, Texas
Title: Help Desk Technician - 2nd Shift
Job Number: 19205522
Our Healthcare solution client is seeking a Help Desk IT Support Analyst I to work Monday through Thursday 12 pm to 11 pm.
This is a contract to hire that pays $24.47 and the perm salary range upon conversion is $40k to $45k depending on experience.
Sorry no c2c, must work w2 and sponsorship is not provided.
Drug testing and/or other employment-related inquires may be conducted upon being offered the job
Provides Level 1 Help Desk support for all HMS applications and systems within negotiated Service Level Agreements (SLAs). - Logs all incidents reported via telephone, email or voicemail.
Attempts to troubleshoot and resolve all incidents reported to the Help Desk.
Distributes and dispatches incidents to the appropriate support groups as needed.
Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
Conducts first level support using documented procedures and available system tools.
Coordinates and tracks all system level production down resolution as necessary per documented procedures.
Administers id's, passwords and security rights for all internally developed web-based systems.
Provides support for remote users (VPN and other connectivity issues)
Documents processes and procedures as required.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, and Excel.
Working knowledge of HIPAA privacy and Security rules.
Ability to work weekends and overnight hours as needed.
Required Education& Experience:
High School Diploma GED required
A , N , MCP, MCSE certifications preferred but not required
1 yrs Desktop/Helpdesk support experience
1 yrs experience on hardware issues including PC's, laptops, printers, and blackberries,
1 yrs experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications
1yrs VPN experience
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Information Technology