CTG ES CALL CENTER REP I in Irving, Texas
Title: ES CALL CENTER REP I
Job Number: 18202497
Computer Task Group (CTG) is seeking mutiple ES Call Center Rep I for a project with an enterprise healthcare solutions company.
Project Location: Irving, TX
Project Duration: 3 Month Contract
Shift: Work between 7 am to 4 pm, Monday through Friday.
Rate: $13 per hour
The ES Call Center Rep I is responsible for answering inbound calls and providing excellent customer service to callers.
Main Duties & Responsibilities:
Answer incoming phone lines.
Follow guidelines dictated in quality program for each call.
Ensure security procedures are met in every interaction.
Utilize DE system to procure needed program details to answer the caller's questions in accordance with program guidelines.
Ensure correct information is communication in each interaction.
Ability to communicate well both verbally and in writing, fluently in English.
Ability to demonstrate a customer service orientation.
Ability to be careful and thorough about detail.
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines.
Ability to demonstrate good keyboard skills.
Ability to maintain confidentiality.
Ability to work independently, under pressure and within restricted time frames.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.
High School Diploma or GED required.
Additional education preferred.
<1 year of call center experience desired but not required
Demonstrated customer service skills required
To be considered please immediately apply to this requisition using the link provided.
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan provides access to thousands of web-based technical, professional and business development courses, books, study guides, “how to” videos, and certification practice exams.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Call Center Support