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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Compliance Associate in Indianola, Pennsylvania

Compliance Associate

Indianola, Pennsylvania, United States

Customer Relations

Nov 13, 2019Post Date

19209676Requisition #

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CTG is seeking an experienced Customer Complaints and Compliance Associate for our end client, a medical device manufacturing company, located in Indianola, PA. This is a 6+ month engagement to start, extendable.

Position Overview:

This position will report to the Issue and Complaint Management group, who is responsible for handling customer complaints, product recalls/ field corrective actions and stop shipments of our client’s Radiology product. This department also manages corrective and preventive actions and pre-market and post-market safety assessments. In addition, this group is responsible for the product investigation and reportability of the issue in accordance to FDA/Regulatory Body requirements

Duties and Responsibilities:

  • Manage, coordinate, administer, and maintain our client’s Radiology’s Vigilance System as it relates to product recalls/ field corrective actions to ensure compliance with worldwide regulations

  • Responsible for data analysis and ad hoc reporting related to Issue and Complaint Management

  • Responsible for connecting with end users to obtain customer contact information in support of product recalls/ field correction actions.

  • Responsible for the follow up with end users to seek activity completion acknowledgement of product recalls/ field corrective actions.

  • Track response rate and meet metric goals.

Educational Qualifications:

  • High School Diploma or equivalent; Bachelor’s degree preferred.

Skills & Competency Requirements:

  • Minimum 3 years of Customer Support experience involving direct customer relations

  • 1-3 years of experience working in a Quality related field is required

  • Experience in a Medical Device environment/industry highly preferred

  • 1-3 years of experience with SAP reporting required

  • Proficiency in Microsoft Office programs including Word, Outlook, PowerPoint, and Visio required - Advanced Excel skills required

  • Working knowledge of SalesForce ServiceMax and OneNote preferred

Other Required Skills:

  • Research and investigative skills

  • Strong organizational and analytical skills

  • Strong technical writing skills

  • Ability to handle multiple concurrent projects and manage changing priorities effectively

  • Demonstrated ability to multi-task and meet tight deadlines

  • Ability to work effectively with cross-functional teams

  • Strong attention to detail and sound judgment

  • Effective written, listening, and verbal communication skills

Preferences:

  • Foundational understanding in recall processes, including knowledge of 21 CFR Part 803, 806 and 820.3, ISO 13485:2003, MEDDEV 2.12.1, European MDD, Japan Pharmaceutical Affairs Law (JPAL) and Health Canada regulations

Other:

  • Pay Rate: $27.00 per hour, W-2

  • Duration: 6+ months, Extendable

  • Shift Start: 8:30 am

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • CTG is an E-Verify Company

APPLY NOWfor resume review by Mary Jane “MJ” Slaughter atmjslaughter@ctg.com. Please reference CTG Job #19209676. Referrals are greatly appreciated!!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No

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