CTG Helpdesk Representative in Houston, Texas

Title: Helpdesk Representative

Location: US-TX-Houston

Job Number: 18206333

CTG has an immediate opening for Level 1 IT Helpdesk Representative with our Public Sector client located in North West Houston, TX, for a 12 month W2 contract. Must be able to work onsite in the Fairbanks/Northwest Crossing area of Houston.

This Helpdesk Representative is responsible for maintaining desktops, and other information technology systems as required, ensuring they are efficient and reliable and that customers are pleased with the technical support service provided. The Helpdesk Representative is the liaison between internal employees and the IT staff.

Job Duties for the Helpdesk Representative Include:

  • Acts as first line of communication and support for all software, hardware, and telephone related issues.

  • Logs technical issues for helpdesk.

  • Assists end-users with creating Heat Ticket on desktop computer, and network related problems or escalates to appropriate IT staff where necessary.

  • Create ITC tickets for all Telephone issues. (Maintenance, Outage, etc.)

  • Notify internal maintenance dispatch on various issues.

  • Follow up on open Heat Tickets previously assigned and make inquiries on the unacknowledged and incomplete tickets within allowed time for each task.

  • Willing to learn and help with gathering information and maintaining inventory of equipment, etc.

  • Assists in support of user accounts including but not limited to audit, security, violation enforcement, tag store operations, and telephones.

  • Performs other duties as required.

  • Ability to multitask in a fast paced environment.

  • Extensive experience in ApplicationXtender, importing various type of document/files and indexing.

Knowledge, Skills, and Abilities Required for the Helpdesk Representative:

  • Ability to provide excellent customer service orientation.

  • Ability to effectively communicate verbally and in writing.

  • Ability to select and provide appropriate information to others.

  • Ability to act as a spokesperson.

  • Ability to work as team member on group projects.

  • Knowledge of the principles of determining the source of the problem while on the phone with customers in regards to desktop, network systems, or applications

  • Knowledge of basic research techniques and applications using Google or Bing.

  • Knowledge of Microsoft applications software

  • Working knowledge of Application Generator/ApplicationXtender document manager.

  • Knowledge of Cherwell ticketing system

Minimum Qualifications for the Helpdesk Representative Include:

  • High school diploma

  • College degree or Customer service certificate preferred but not required.

  • Experience as described above can be substituted on a year-to-year basis for the required college education.

CTG Benefits:

  • Select insurance coverage that best suits your lifestyle

  • Take part in our savings programs and educational plans

  • We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan

  • Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses

To Apply:

To be considered please immediately apply to this requisition using the link provided. For more information, email the recruiter, Gina Lyles, at gina.lyles@ctg.com or call 254-547-4817 and reference job number 18203853. Kindly forward to any other interested parties - thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support