CTG Desktop Support - Level 3 in Houston, Texas

Title: Desktop Support - Level 3

Location: US-TX-Houston

Job Number: 18203852

CTG has an immediate opening for a Level 3 Desktop Support / IT System Analyst with our Public Sector client located in Northwest Houston, TX, for a 12 month W2 contract. Must be able to work onsite in the Fairbanks/Northwest Crossing area of Houston.

Job Description

Performs responsible work related Desktop/System Support and Service Desk functions to ensure efficient and reliable operation.


  • Maintains desktops, laptops, MS surface, ipad, printers, scanners, and other information technology systems (Local and Remote) as required to ensure efficiency, reliability and the overall satisfaction of the HCTRA customer.

  • Monitors incoming Cherwell tickets and provides technical support to users via phone, in person and by email.

  • Upgrades and installs new computers and repair / re-image existing computers on the Client's domain.

  • Assists with IT projects

  • Follow inventory protocols for tracking of all equipment.

  • Physically relocates equipment as necessary.

  • Create accounts for various applications.

  • Troubleshoot and diagnose hardware and software issues.

  • Participate in disaster recovery testing.

  • Assists in research of new technology.

  • Remains available around the clock as the first line of defense in addressing IT issues.

  • Assists as needed in the setup of all software installations.

  • Administering/Supporting and account setup for VPN connection for all remote users.

  • Attends meetings with management.

  • Assists in the development and review of training materials and details design documentation.

  • Represents the agency at technology related functions.

  • Managing and updating IP address for the Client.

  • Administer and maintain Rack Badge Access.

  • Manage setup user access to Wireless.

  • Performs other duties as required.

Knowledge, Skills, and Abilities

  • Knowledge of the rules of grammar and punctuation.

  • Knowledge of PC related software including but not limited to various operating systems.

  • Ability to troubleshoot and repair various hardware components including but not limited to servers and computers.

  • Advanced knowledge of research techniques and application’s configurations.

  • Ability to plan, organize, and coordinate work assignments for contractors.

  • Ability to select and provide appropriate information to others.

  • Ability to establish and maintain effective working relationships with others.

  • Managing and updating IP address for the Client with the use of SolarWinds.

  • Administer and maintain Rack Badge Access in the datacenter using StruxureWare.

  • Using Visual Performance Manager to monitor latency on all backend devices.

  • Working knowledge in Cisco switches.

  • Working knowledge in Application Extender.

  • Working knowledge in Cisco CUIC, NICE, CM, Finesse

  • Working knowledge in Lansweeper data extraction and deploying monthly MS updates.

  • Working knowledge in Cherwell ticketing system.

  • Communicate effectively and be able to document new and revised processes.

Minimum Qualification

  • Good communication skills on the phone and in person.

  • IT-related certifications desirable.

  • A two-year degree in a computer related field and four years of professional experience in network systems including but not limited to design, management and integration of network applications.

  • Professional or nonprofessional experience or certifications as described above can be substituted on a year-to-year basis for the required college education.

To Apply:

To be considered please immediately apply to this requisition using the link provided. For more information, email the recruiter, Gina Lyles, at gina.lyles@ctg.com or call 254-547-4817. Please reference job number 18203852. Kindly forward to any other interested parties - thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support