CTG CUSTOMER SERVICE COORDINATOR in Hickory, North Carolina

Title: CUSTOMER SERVICE COORDINATOR

Location: US-NC-Hickory

Job Number: 18203453

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 10 years! Apply with CTG for this exciting opportunity!

Duration: Consulting Position, 12 months with probable extension or possible direct hire

Location: Hickory NC 28601

Job Title: Customer Care/ Quotations Assistant

Shift: Monday -Friday, schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Day to Day Responsibilities:

  • Review Requests for Quotations (RFQs) to determine customer requirements

  • Coordinate response with Marketing, Sales, Engineering, Finance, Legal and/or other departments as required. Establish deadlines for receipt of inputs. Communicate directly with the customer to ensure all requirements are understood.

  • Develop and assemble all information into a quality submission for the customer. Ensure all points are covered to prevent confusion or misinterpretation of quote or contract.

  • Meet all RFQ deadlines and requirements to maximize the client’s likelihood of being awarded the opportunity

  • Support linkages as required with the Enterprise and Carrier Networks Sales, Marketing and Market Development, Customer Care, ES and PLM organizations.

  • Complete general quotation tasks and other tasks as assigned or directed by Formal Quotes Specialists or Manager.

Required Experience and Skills:

  • Preferred: 2-year Associate Business Degree or Bachelor Degree, Customer Service experience.

  • Represent client Optical Communications in a professional manner at all times, even under pressure.

  • Quality and customer focused.

  • Excellent verbal and written communication skills.

  • Effective problem solver, detail oriented.

  • Demonstrate time management skills and the ability to multitask.

  • Motivated Team Player – ability to lead and participate within self-motivated work teams.

  • Ability to grow within the organization.

  • Experience with computer programs such as Microsoft Office, Excel, and Word.

  • Excellent typing and keyboarding skills.

  • Proficient math skills.

  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Taylor.Pittard@ctg.com

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Service