CTG Account Support Representative (Print Services) in Grand Rapids, Michigan
Account Support Representative (Print Services)
Grand Rapids, Michigan, United States
Administrative Assistance & Clerical
Sep 10, 2019Post Date
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CTG is currently assisting one of its premiere clients in staffing an Account Support Representative (Printing Services) in Grand Rapids, MI.
Duration: Ongoing contract
Hours: Mon-Fri, 8am-5pm
Misc: Requires driving of your own personal vehicle and MVR Check
* Position requires previous copy center/print production experience *
Essential Job Functions:
Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators
Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures key contact list for all clients is maintained and available
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support
Additional Requirements, Skills and Qualifications:
3+ years of experience delivering services in a client environment
Full range experience in Services Delivery positions
Ability to demonstrate problem resolution skills and escalation process
Able to demonstrate excellent verbal and written communication
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate ability to manage multiple tasks
Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client
- Minimum High School diploma or equivalent
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Education Level: High School Diploma/GED (±11 years)
Work Remote: No
Travel: Yes, 50 % of the Time