CTG Systems Engineer in Germantown, Maryland
Title: Systems Engineer
Job Number: 18210752
Our client in Germantown, MD has an immediate opening for a Systems Engineer for a contract to hire assignment.
W2 candidates only!!!
Compensation: Based on experience
Hours: 8:00am - 5:00pm
No holiday pay or PTO while on contract
Manage implementation of new functionality and upgrades.
Thoroughly review and test new functionality and enhancements to applications.
Communicate and document application changes to the effected users.
Coordinate and participate in meetings and conference calls between Vendors.
Identify and document programming tickets for needed application changes. Develop and maintain documentation for all application tasks.
Strong written and verbal communication skills.
Requirements, Skills and Qualifications:
Avaya /Interactive Intelligence IVR Developer Experience:
Avaya Orchestration Designer (AAOD)
Interaction Designer by I3
Interaction Attendant by I3
Web Services integration.
Have in-depth knowledge of open architectures including VXML, CCXML, GRXML
Experience with Avaya Experience portal
Nuance TTS Engine
Experience with relational databases including Oracle and/or Microsoft SQL Server
Application Enablement Services
Avaya Interaction Center
Avaya Communication Manager
CIC Installation and Configuration
Must have experience or working knowledge with Interactive Intelligence (I3) systems
Bachelor’s or equivalent degree in technology
5 years of IVR implementation experience.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Technology & Healthcare IT