CTG IT Field Services Tech (Desktop Support) in Fairport, New York
Title: IT Field Services Tech (Desktop Support)
Job Number: 19206323
CTG's premier global manufacturing client located in Fairport, NY has an immediate need for a Corporate Field Services Technician (Desktop Support).
Duration: 1-year contract, extendable
Pay Rate: $19.75 per hour W-2 to start
If you are seeking a great career opportunity within the IT field, and have a great passion for working with all the latest technologies, I would love to hear from you!!!
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Rochester, NY area (USA).
This position requires the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/ adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Technologies and Job Duties:
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Box, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remediating Symantec Endpoint Protection
Dameware remote connection/utilization
Altiris Deployment server utilization
Asset management skills
Internet Explorer and various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Conference Room equipment
Printer/driver troubleshooting & installation
Cisco WebEx service support
Box user administration
Deployment/configuration of standard IP telephony
Documentation (records) management
Knowledge base utilization
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Educational Requirements and Qualifications:
Minimum Associates Degree in a computer science/IT discipline
Preferred Certifications: - CompTIA IT Fundamentals - CompTIA A - CompTIA Cloud - CompTIA Mobility - CompTIA Network - CompTIA Server
Hardware Experience (beyond imaging/deployment)
Other Important Details:
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. With that said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
The primary role of the Field Services technician is to restore service, NOT root cause analysis.
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to firstname.lastname@example.org.
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Helpdesk & Technical Support