CTG Service Delivery Site Coordinator in Eagan, Minnesota

Title: Service Delivery Site Coordinator

Location: US-MN-Eagan

Job Number: 18203640

CTG is currently assisting one of its premiere clients in staffing a Service Delivery Site Coordinator in Eagan, MN.

Position: Service Delivery Site Coordinator

Location: Eagan, MN

Duration: 12 months

Compensation: $19.14/ hourly

For immediate consideration, please email me at brenda.martin@ctg.com or call me at 507.438.3943.

Essential job functions:

  • The Service Delivery Coordinator role is a key services delivery operations position

  • Leads the daily on-site work functions for service delivery to specific clients

  • Objective of the position is to drive superior customer service through participation and coordination, with on-site team (4 employees or greater), of workflow and team activities to meet the contracted service levels

  • Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives

  • The Service Delivery Coordinator has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers.

Scope:

This position provides guidance, to the on-site team, in support of their assigned tasks or activities at a specific account. They are the main focal point for daily customer communications and escalations.

Essential Functions:

  • Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.)

  • Coordinates employee training

  • Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA)

  • Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)

  • Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review)

  • Measures customer satisfaction through surveys or tools.

Additional Requirements, Skills and Qualifications:

  • Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)

  • Able to provide lead and guide peers and team members (i.e., work well with others)

  • Problem resolution and escalation management skills

  • Excellent verbal and written business communications

  • Able to lift and move up to 50 pounds

  • Able to work with cross-functional teams

  • Able to work with minimal supervision

  • Ability to handle multiple tasks, organize, and work to scheduled delivery of output

  • Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts)

  • Able to provide leadership and support for accounts assigned while displaying a positive attitude.

Education:

Minimum - High School Diploma or Equivalent required

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical