CTG Technical Support - Help Desk in Dodge Center, Minnesota
Title: Technical Support - Help Desk
Location: US-MN-Dodge Center
Job Number: 18206189
CTG is currently recruiting for a Technical Support - Help Desk resource for our client in Dodge Center, Minnesota.
Location: Dodge Center, MN
Type: W2 contract (no C2C arrangements)
Duration: Long term
Hours: 8 am to 5 pm
Performs intermediate technical work installing, configuring, troubleshooting and repairing PC hardware and mobile devices, providing support to school personnel and students, analyzing software programs and making adjustments to meet the needs of the district, and responding to after hour or emergency requests as needed.
Essential Job Functions
Provides in person, email and telephone technical support to school staff and students
Performs routine maintenance or assists with server hardware, software and networking equipment
Installs, configures and connects a variety of mobile devices, computer equipment, audio equipment, cables, printers and peripherals
Loads and updates software, updates, patches and drivers
Knowledge of iOS, Google-based technologies, ChromeBooks, and Infinite Campus
Maintains established levels of support; inventories, and maintains records of services rendered
Returns malfunctioning equipment to vendors for repair
Assists with the basic user administration in Windows Active Directory and website support
Assists and demonstrates functionality for staff and students with online learning platforms such as Google apps and Schoology
Assists with setup of Renaissance Learning and state testing environments, trains proctors on administering online tests and supports online tests during testing windows
Knowledge, Skills and Abilities
General knowledge of technology helpdesk ticketing procedures
General knowledge of operating standard office equipment, audio and projection systems
General knowledge operating Smartboards and specialized district systems
Ability to establish and maintain effective working relationships with staff, vendors and associates
Ability to handle up to 50 pounds
Education and Special Requirements
High school diploma or GED and moderate experience working in a technology support role, or equivalent combination of education and experience
Possession of an appropriate driver's license valid in the State of Minnesota
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact David Dummel at firstname.lastname@example.org or call 800-992-5350 x4804. Kindly forward to any other interested parties—thank you!
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Helpdesk & Technical Support