CTG Technical Support - Help Desk in Dodge Center, Minnesota

Title: Technical Support - Help Desk

Location: US-MN-Dodge Center

Job Number: 18206189

CTG is currently recruiting for a Technical Support - Help Desk resource for our client in Dodge Center, Minnesota.

Location: Dodge Center, MN

Type: W2 contract (no C2C arrangements)

Duration: Long term

Hours: 8 am to 5 pm

Job Responsibilities:

Performs intermediate technical work installing, configuring, troubleshooting and repairing PC hardware and mobile devices, providing support to school personnel and students, analyzing software programs and making adjustments to meet the needs of the district, and responding to after hour or emergency requests as needed.

Essential Job Functions

  • Provides in person, email and telephone technical support to school staff and students

  • Performs routine maintenance or assists with server hardware, software and networking equipment

  • Installs, configures and connects a variety of mobile devices, computer equipment, audio equipment, cables, printers and peripherals

  • Loads and updates software, updates, patches and drivers

  • Knowledge of iOS, Google-based technologies, ChromeBooks, and Infinite Campus

  • Maintains established levels of support; inventories, and maintains records of services rendered

  • Returns malfunctioning equipment to vendors for repair

  • Assists with the basic user administration in Windows Active Directory and website support

  • Assists and demonstrates functionality for staff and students with online learning platforms such as Google apps and Schoology

  • Assists with setup of Renaissance Learning and state testing environments, trains proctors on administering online tests and supports online tests during testing windows

Knowledge, Skills and Abilities

  • General knowledge of technology helpdesk ticketing procedures

  • General knowledge of operating standard office equipment, audio and projection systems

  • General knowledge operating Smartboards and specialized district systems

  • Ability to establish and maintain effective working relationships with staff, vendors and associates

  • Ability to handle up to 50 pounds

Education and Special Requirements

  • High school diploma or GED and moderate experience working in a technology support role, or equivalent combination of education and experience

  • Possession of an appropriate driver's license valid in the State of Minnesota

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact David Dummel at david.dummel@ctg.com or call 800-992-5350 x4804. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support