CTG MEDENT AMBULATORY ANALYST in Detroit, Michigan

Title: MEDENT AMBULATORY ANALYST

Location: United States

Job Number: 19201935

Project Duration: Consulting Position, 18 months

Project Location: Buffalo, NY and Remote

Job Title: Medent Ambulatory Analyst

Description:

CTG is seeking a Medent Ambulatory Analyst for a long term remote consulting opportunity!

Responsibilities:

  • Provide Support Services for Medent, Dragon and other applications used by providers and clinics

  • Implement Medent in new practices or providers as needed.

  • Assist in migration from Allscripts to Medent for several practices

  • Provide remote training to providers as needed, and answer “how to” questions regarding use of the applications

  • Troubleshoot user errors and provide timely and high quality customer service

  • Conduct root cause analysis and implement fixes to reduce future errors

  • Document issues and solutions

  • Participate in the day to day tracking and follow-up on issues and questions of daily operations.

  • Validate and support systems testing efforts

  • Work with client users and functional teams as needed

  • Utilize the ChangeGear ticket management system to track issue status and work volume

  • Participate in a 24/7 after hours on call rotation

Additional responsibilities include:

Medent EMR and PM, as well as Cloud version for Psychiatry

  • Understand Medent functionality to resolve break/fix issues and new requests

  • Build specialty templates as needed

  • Provision new users and providers

  • Implement new practices and clinics

  • Assist in standardization of processes

  • Support many complementary applications by providing coordination to the vendor: Amazing Charts, Vidistar, Pinnacle, Baritrax360, Medtronic pump software, MidMark EKG, SyngoDynamics, Cedars Sinai, Indentrust, Holter, Pacer, etc. (This will be trained through the Knowledge Transfer process.)

After an initial Knowledge Transfer period of 4 to 6 weeks, work will be performed remotely. Knowledge Transfer will take place at the client site in Buffalo, NY.

Required Qualifications:

  • 5 years experience working with Ambulatory sites supporting Medent and Dragon.

  • Extensive knowledge of Ambulatory workflows

  • Consistent efforts to deliver quality solutions as per agreed scope.

  • Customer focus and close alignment with the customers’ business objectives.

  • Ensure efforts to continually improve domain knowledge.

  • Ensure the quality of the deliverables as per the defined defects standards

  • Document issues with resolutions and share with team members to improve team productivity.

  • Take complete ownership for the assigned task and provide timely updates on the progress of the project / task to all stakeholders.

  • Adherence to the defined standards.

  • Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach

  • Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.

  • Able to work directly with physicians and their staff, with strong knowledge of Ambulatory workflows and understanding of medical jargon

  • Excellent communication skills

  • Calm demeanor in all situations

To be considered for this opportunity, please apply directly through our website by clicking the link below or emailing a Word version of your resume to Lindsay.ludlow@ctg.com

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Healthcare & Hospital Implementations