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CTG Application Management Specialist in Detroit, Michigan

Application Management Specialist

United States

New

Information Technology

4 days agoPost Date

22202659Requisition #

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CTG is assisting a client for a Remote Application Management Specialist!

Pay Rate: based on experience

The Application Management specialist is a legacy platform management service, responsible for performing application delivery in a workstation environment. Responsibilities may include performing application discovery, application packaging, software distribution and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update or patch to be sent electronically to an end user workstation or device within a client environment. The Application Management specialist uses a variety of tools to create a software package that replicates the manual install of the application with desired options and settings and uses a variety of tools to perform the electronic software distribution.

Prior to electronic software distribution, the specialist performs integration testing of the package to ensure the software will successfully install either manually and/or electronically on the targeted client endpoint(s) within the designated environment. The electronic distribution/update may be an enterprise wide request or a single IMAC request. The specialist must also perform detailed problem determination in order to repair and rerun any failed electronic updates and produces detailed reports on the results of the distribution jobs execution. The Application Management Specialist may need to work alternative work schedules and may be expected to work off shift hours to meet global client needs and to address critical situations.

Responsibilities

  • Complete software packaging per the information listed in the package requirements form.

  • Complete software packaging activities to required timelines.

  • Perform complex troubleshooting activities to diagnose packaging issues.

  • Perform quality assurance activities to ensure package operates successfully in the customer environment.

  • Update workflow management tools to ensure all software packaging activities are tracked and recorded.

  • Interface with all necessary groups or individuals (i.e. ASL).

  • Work with transitions/transformation teams to complete solutioned packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during transition/transformation.

  • Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame.

  • Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process.

  • Validate target lists or run queries to determine available target devices before scheduling the software distribution.

  • Import software packages into the distribution tool.

  • Monitor the distribution throughout the distribution life cycle.

  • Collect distribution results and provides a status report to the Account Solution Lead (ASL).

  • Update workflow management tools to ensure all software distribution activities are tracked and recorded.

  • Escalate or report any issues that may compromise the distribution timeframes or success.

  • Perform software distribution remediation on unsuccessful endpoints per account procedures.

  • Adhere to best practices, processes, procedures, documents and guidelines.

  • Perform complex troubleshooting activities to diagnose software distribution issues.

Skills

Operational

  • Knowledge of WMS service line components, tools, technologies & processes

  • Knowledge of WMS Factory Model Structure

Communication

  • Excellent written and oral communication skills

  • Fluent in language of Customer

  • Excellent teamwork skills balanced with the ability to work independently

Technical

  • Knowledge of Windows /Apple / Linux desktop operating systems, components and configuration

  • Knowledge of software packaging tools and software virtualization tools (Revenera InstallShield & Admin Studio, Microsoft App-V, VMware ThinApp, Citrix Virtual Apps, VMware App Volumes)

  • Knowledge of Scripting Languages (e.g., VBS, Perl, Batch Scripting and PowerShell)

  • Knowledge of Virtualization Platforms (e.g., VMware Workstation/vCenter/ESX, Microsoft Hyper-V, Oracle VirtualBox)

  • Knowledge of Active Directory and Group Policy

  • Knowledge of RPM and APT for creating packages in Linux environment

  • Use of process monitoring tools to analyze application behaviors for analysis and troubleshooting purposes

  • Knowledge of problem and change management processes and tools

  • Ability to produce MSI packages from legacy applications

  • Ability to create transform files for vendor based MSI’s

  • Knowledge and understanding of software distribution tools (e.g., Microsoft Endpoint Manager Configuration Manager, Radia, BigFix, WSUS, Altiris)

  • Knowledge of patch management

  • Knowledge of problem and change management tools

  • Knowledge of office tools (e.g. Excel) for collecting and manipulating distribution results

  • Excellent teamwork skills balanced with ability to work alone

for immediate consideration please email rebecca.olan@ctg.com

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Application Management & Support

  • Education Level: None

  • Work Remote: Yes

  • Travel: No

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