CTG IT SERVICE DELIVERY ANALYST in Corning, New York

Title: IT SERVICE DELIVERY ANALYST

Location: US-NY-Corning

Job Number: 18204619

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 10 years! Apply with CTG for this exciting opportunity!

Duration: 12 months with probable extension or possible direct hire

Location: Painted Post, NY

Job Title: IT Service Delivery Analyst

Work Hours: Monday-Friday 8am-5pm

Pay Rates: $25 to $35 an hour, based on experience and benefits choice

Day to Day Responsibilities:

  • Provides support to users including problem recognition, research, isolation, resolution and follow-up steps

  • Is able to resolve some problems immediately, while more complex problems are assigned to second level support

  • Maintains a troubleshooting tracking log ensuring timely resolution of problems

  • Has detailed knowledge of one skill area or basic knowledge of several skills

  • Frequent use and application of technical standards, principles, theories, and concepts and techniques

  • Provides solutions to a variety of technical problems of moderate scope and complexity

  • Works under general supervision. Follows established procedures

  • Work is reviewed for soundness of technical judgment and overall adequacy

  • May take on moderate size projects or several components of a large project

  • Contributes to the completion of milestones associated with specific projects

  • Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources

  • Primarily internal company contacts

  • Infrequently inter-organizational and outside customer contacts on routine matters

Required Skills and Experience:

  • Bachelor’s Degree or higher required

  • Minimum 5 years IT experience required; previous desktop experience or call center experience would count towards this

  • High proficiency with PowerPoint and Excel: with data analysis

  • Service now experience a plus

  • ITIL foundation a plus

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Taylor.Pittard@ctg.com.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT