Location: United States

Other Locations: US-IL-Chicago

Job Number: 18211294

CTG has a multi-year opportunity for a REMOTE GE MUSE/PowerScribe 360/Provation MD support analyst. This is a 2 year contract.

The two imaging and dictation systems are often supported together. Responsibilities include all support such as incidents, service/change request, routine maitenance. Position is remote but being local to Chicago a plus. Must be on site for knowledge transfer (3-6 weeks) at the start of project. Will be part of on call rotation.

GE MUSE is used to store electrocardiograms and data from performed ECGs and Stress tests. GE Muse Version 7.1.1 currently in process of upgrading to Version 20

PowerScribe 360 version 2.5 is the Dragon-based speech recognition, dictation software that allows dictations to be transcribed as written text or spoken commands. The Radiology Services area of the Imaging and Diagnostic Services department currently uses Nuance PowerScribe 360 version 2.5.

ProVation Medical - Provation MD 5.0.390.81Application used by the GI and Pulmonary Departments that stores clinical images from procedures performed in the GI Lab and provides automated documentation notes based on menu selections. Clinical Notes are currently interfaced to Cerner PowerChart.


Common Administration Tasks

• Create user access

• Restart Citrix session when application does not launch

• Assist in troubleshooting interface

Common Incidents

• Order not associated to procedure

• Incorrect or missing charges (Technical/Professional) for a procedure

• Application not launching from portal

Common Requests

• Coordinate system upgrades

• Coordinate/assist w/Clinical engineering regarding EKG cart issues when transferring

via wired/wireless network connection or via modem.

Integrated 3rd party modules/applications

• EKG strips get stored within Cerner proprietary Storage "CAMM"

Uniqueness considerations

• All clinicians are provided read only access for viewing of preliminary report within the

GE Muse System.

• Inbound results interface generates 2 results that are combined and viewed as 1 result document in Cerner EMR. The result is formatted to contain a text message and PDF link of the EKG associated, the interfaced message types consist of one ORU and one MDM.

Create/modify/remove diagnostic and/or billing code on interfaced result when required.

Nuance Power Scribe

Common Administration Tasks

• Create/activate user accounts

• Cycle px2008 service after technical server maintenance

• Create New order(s)

Common Incidents

• Address reports not posting to Cerner

• Address missing /incorrect signatures on reports

• Address issue of microphone not being recognized.

• Address orders not received by the App

• Address issues with BIRAD custom code fields

Common Requests \

• None

Integrated 3rd party modules/applications

• GE PACS and Cerner integration is critical to application functionality

Uniqueness considerations

• ADT interface from Cerner to PowerScribe 360 and GE PACS.

• Order interface from Cerner to PowerScribe 360 and GE PACS.

• Result interface from PowerScribe 360 to Cerner PowerChart and GE PACS.

• Report will not interface unless tech has completed procedure in Cerner Ardent module.

• BIRADS interface from PowerScribe 360 to the Cerner Mammography module

• Ensuring Mammography w/Birads populates Cerner Ardent Module correctly

• Create/modify/remove diagnostic and/or billing code on interfaced result when required

ProVation Medical - Provation MD

Common Administration Tasks

• User access

• Unlocking notes

• Adding practitioners

• Procedure code maintenance

• Updating templates

• Updating reports

Common Incidents

• Note Locked on a different laptop/pc

• Incorrect patient encounter selected

• Incorrect practitioner selected

Common Requests

• Update template

• Create new report

Integrated 3rd party modules/applications

• GIQuiC registry website Pentax processors and scopes

• Olympus processors and scopes

Uniqueness considerations

• None.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Healthcare & Hospital Implementations