CTG CLIENT SUPPORT MANAGER - LEGACY SOFTWARE in Chicago, Illinois
Title: CLIENT SUPPORT MANAGER - LEGACY SOFTWARE
Job Number: 18211049
CTG is seeking to hire a Client Support Manager to support our client's Legacy Software initiatives. Applicant must be local to Chicago, Illinois for this 2 year project. Start as soon as possible.
Duties will include but are not limited to:
Delivers and supervises consulting services to clients to help them achieve IT-related solutions to business goals. Provides engagement delivery oversight as determined by the specific engagement configuration and as defined in the pricing model. Works effectively with others to develop, deploy and maintain new service offerings and methodologies, and enhance existing offerings through tool refinement. Works closely with recruiting to identify and attract qualified candidates to join the solution group.
Bachelor’s degree preferred
Working knowledge of all cross-specialty service lines
Expertise in managing Cerner support resources preferred
Expertise in consulting process and in any tools required for consulting services
Expertise in negotiation skills
Expertise in project management
Expertise in developing and delivering client proposals
Minimum of 7 years of experience in a healthcare consulting practice or minimum of 15 years of experience in a technology, industry, or application with a focus on business/technology alignment
Company – Driving Business and Generating Revenue
*Develops and manages client relationships at the leadership level to encourage client retention and generation of new business
*Understands the CTG service offerings and is able to articulate these service offerings to team and client
*Supports the development of capabilities and assets, including solutions so CTG can leverage tools and best practices to address client issues
Assists with the creation and delivery of presentations and webinars; external, industry venues, and/of client presentationsEnsures captures of best practices and lessons learned, and engagement deliverables to CTG knowledge bases
*Participates in the development of engagement proposals and sales presentations
*Ensures capture of engagement deliverables and lessons learned to CTG knowledge bases
*Complies with the CTG processes and methodologies
Customer – Improve Client Satisfaction, Protect and Grow the Base:
Acts as key contact point for client in multiple or large, complex engagements that cross solutions
Manages engagement execution, including financial, technical and quality aspects of a diverse large scale and/or complex engagement with project teams
Creates solutions to the client’s complex business and technical issues
Delivers multiple projects on-time and within budget including delivery of high quality deliverables that meet the client expectations. Anticipates and manages project risks.
Participates in developing engagement objectives and take a lead role in communicating engagement objectives internally and to the client
Thinks through and recommends practical solutions when raising an issue
Develops customer relationships and become ‘trusted advisor’ to project team
Teaches others how to approach a task and add value
Drives activities to ensure value is added and/or requirements met
Adapts CTG methods and best practices to meet client needs
Communicates clearly and concisely, using appropriate level of detail, terminology and style
Demonstrates efforts to help ensure delivery quality for multiple project teams
Colleague –People Developer:
*Mentors assigned associates and provides developmental feedback
Assigns responsibilities to effectively take advantage of team members skills and address development needs
Resolves employee issues, concerns, and conflicts; escalates to leadership appropriately
Leads by example, proving a role model for team members
Assists with the transition of new hires and on-boarding to new team members to projects
Provides consulting and project management advice to other consultants
Leads employee goal setting, provides performance feedback and evaluates developmental needs
Recognizes and rewards accomplishments
Completes employee appraisals for all direct reports on an annual basis, if applicable
Proactively manages own staffing and career to develop self and support CTG goals
Participates in local associations relevant to CTG services
Develop skills and knowledge in new solutions or across service lines
Contact LaShonda Steward: firstname.lastname@example.org
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare Application Management & Support