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CTG Electro Mechanical Technician in Charlotte, North Carolina

Electro Mechanical Technician

Charlotte, North Carolina, United States

Information Technology

Jun 02, 2020Post Date

20202022Requisition #

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Our client in Charlotte, NC has an immediate opening for anElectro Mechanical Technician

$21.12/hr(no vacation or holiday pay) We do offer Medical and Vision as well as 401k

Must have your own vehicle. (territory is within the Charlotte area) MVR Check required

JOB DESCRIPTION:

Provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. Support extends from supply replenishment through finished output, including operation of the equipment and finishing devices , it also includes full break/fix repair of the assigned equipment. The technician ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance .

ESSENTIAL FUNCTIONS:

• Check operation of equipment, clean, adjust as required to ensure optimal print quality

• Replace consumables as required (Customer Replaceable Unit (CRU)), paper, or toner

• Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available

• Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment

• Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices

• Support download & installation of printer drivers for end -users of network connected products (as required)

• Proactively manage consumables and supplies replacement as required

• Complete customer inventory reporting as required

• Provide customer training on assigned products to improve end user knowledge of equipment functionality

• Provide repair and service support on Low to Mid-Range office printing products in customers location

• Provide preventative maintenance service on production products

• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance

• Perform mechanical adjustments; troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.

• Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes

• Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records

• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs

• Mechanical Knowledge of mechanical component operation

• Electrical Basic electricity, ability to problem solve electrical circuits and components

• Computer components and connectivity of a PC and typical office networked components

Additional Requirements, Skills and Qualifications:

TRANSPORTATION REQUIREMENTS:

• Must be of a size that provides enough space to allow for the transport of assigned parts inventory.

• The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.

• The vehicle must be maintained in good working order (pass safety inspections).

• Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use.

SKILLS:

• Ability to demonstrate proficiency using AC /DC electrical multi-meter for troubleshooting. Demonstrate ability to work independently and/or on a team with minimal supervision.

• Ability to demonstrate proficiency with Microsoft Office, Internet Connectivity, uploading and downloading files.

• Ability to demonstrate attention to detail.

• Ability to demonstrate excellent verbal and written communication skills

• Demonstrate ability to manage multiple tasks.

• Demonstrate ability to communicate with all levels of personnel.

• Ability to demonstrate excellent customer service skills.

EXPERIENCE:

• Experience or formal training in AC-DC electrical/electronics required.

• Functional knowledge and application of a multi -meter.

EDUCATION:

A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field.

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Electro-Mechanical Engineering

  • Education Level: Technical Diploma (±12 years)

  • Work Remote: No

  • Travel: No

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