CTG Customer Service Representative-HC5 in Charlotte, North Carolina
Customer Service Representative-HC5
Charlotte, North Carolina, United States
Oct 12, 2021Post Date
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CTG is currently assisting one of its premiere clients in staffing a Customer Service Representative #21204375 in Charlotte, NC.
Location: Charlotte, NC
Position: Customer Service Representative
Duration: ongoing contract
Hours: M-F 8:00 am to 5:00 pm
Our Help Desk Representatives will provide an all-inclusive, customer service experience for our client’s customers. This includes using your customer service knowledge to provide support for business to business equipment issues. You’ll answer a wide array of questions and provide support to end users on computer related issues. The ideal team member is focused and organized, loves technology, and enjoys helping others.
To succeed you must:
Be able to navigate windows applications, and use web-based search engines.
Have active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
Be self-motivated and have the ability to stay on task and take initiative.
Be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
Able to present pre-written solutions clearly.
Consistently use appropriate tone to provide information to customers and problem resolution.
Ideal candidate will have a minimum of 3 months call center experience (desired, not required)
Type a minimum of 30 WPM.
Must be outgoing and willing talk to clients over the phone.
Understand customers’ needs and helping them solve issues.
A passion for delivering an excellent customer experience.
CTG offers Medical, Vision, and 401(k). We also have access to more than 2,000 web-based technical, professional and business development courses. This is a fun, fast-paced team environment with a casual dress code.
WE PROVIDE 100% PAID TRAINING.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Helpdesk & Technical Support
Education Level: None
Work Remote: No