CTG HELP DESK-TIER 1 in Centreville, Virginia
HELP DESK-TIER 1
Centreville, Virginia, United States
Nov 14, 2019Post Date
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Shift is 11:30am to 8pm, Mon-Fri. Customer service experience. Must be helpful and friendly, have empathy and somewhat of a tech background and/or ability to pick up things and diagnose quickly. Must have working knowledge of excel working with uploads and filters
The Client Support Administrator will be responsible for responding to the NexTEM application questions and other general customer inquiries that are received by phone, Help Desk tickets, and email. This role should project a professional company image through phone interaction and have strong written skills for any interaction via the Help Desk ticket and email.
Major Duties & Responsibilities
Assists clients with questions related to the NexTEM application
Provides clients with product and service information
Identifies a resolution or course of action for client issues
Uploads client worksheets and identifies any potential issues with worksheet formats
Provides training assistance on all aspects of NexTEM for external and internal users
Identifies any IT related issues or enhancements and communicates them effectively in a Help Desk ticket
Understands all reporting tools in NexTEM (Hyperion, LogiXML, and SSRS reports)
Performs operational testing on the NexTEM application
High School diploma is required
Work Experience Required
- 1-2 years of help desk or customer service experience preferred
Skills and Core Competencies
Strong written and verbal skills to effectively communicate internally and externally
Working knowledge of Microsoft Office Products Excel and Word 2007 and 2010
Relational database knowledge is helpful
Strong analytical skills
Strong organizational and interpersonal skills
Will need the ability to work with others and steer others to reach an agreed conclusion
Conflict management and relationship building skills
IT, Implementation, Invoice Operations, Management team, etc.
Working their proprietary ticketing system to troubleshoot and problem solve. Will need the ability to access and diagnose and troubleshoot tier one issues.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Helpdesk & Technical Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: No