CTG CLIENT SUCCESS DATA ANALYST in Centreville, Virginia
CLIENT SUCCESS DATA ANALYST
Centreville, Virginia, United States
Nov 15, 2019Post Date
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Duration:3 month contract to hire
Job Title:Client Success Data Analyst
Work Hours:Monday-Friday 8:00am-5:00pm
Pay Rate:$26 - $28/hour based on experience
The Client Success Data Analyst is responsible to perform all data quality assurance and loading into platform in support of the Client Specialist team. This role serves as a subject matter expert on data driven service delivery outcomes and is responsible for ensuring reliable clean data to present to clients.
Major Duties & Responsibilities
Validate data and perform data uploads into platform inclusive of but not limited to: Bulk Orders, Allocations, entitlement groups, savings bulk loads and any other data that needs to be validated and loaded into our client’s database
Prepare and validate data in pre-defined file layout for import to client database(s)
Filter and “clean” data by reviewing data quality, import file layout and platform user interface review of the data to identify any incorrect data load issues to correct prior to completion and delivery to your internal client(s)
Identify, analyze, and interpret client data trends for improved client business outcomes
Support client facing staff in preparing client briefings to cover key performance metrics related to the business process outsource service.
Identify and review any opportunities for improving client results through data analysis and import into platform
Identify and define new process improvement opportunities where applicable for data management
Work with management to prioritize information needs to improve client business outcomes
Maintain professional relationship and regular communication with appropriate internal clients and management
Responsible for managing the preparation of monthly savings recommendations and quarterly optimizations, including contractual pricing validation, zero usage, voice and data pooling and optimization, overage, roaming, and insurance
4+ years of experience as a Data Analyst (Data extraction; data cleaning; data analysis)
Demonstrated experience in data analysis techniques
Intermediate to advanced experience with MS Access, MS Excel
Able to work in a fast-paced, continuously evolving environment
Telecommunications and/or finance background preferred
- Bachelor’s degree
•No third party resumes will be accepted
•Drug testing and/or other employment-related inquiries may be conducted
•CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
•All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!Candidates must currently reside in USA or Canada
•CTG is an Equal Employment Opportunity employer
•CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements email@example.com.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Data Science & Analysis
Education Level: Bachelor's Degree (±16 years)
Work Remote: No