CTG TECHNICAL WRITER in California

Title: TECHNICAL WRITER

Location: US-California

Job Number: 18213550

CTG has an immediate opening for a part-time Technical Writer position in the Santa Clara area. The estimated hours are 20 hours/week.

Project Specific Tasks/Deliverables:

The scope of work requires the consulting resources to work with the procurement team to map the workflow processes for procurement methods as is, and desired state models, and to support the development of requirements for a countywide procurement technology solution. The consultants shall have significant technical and soft skills in the area of process mapping and technical requirements development in a large, complex business or public organization. In addition to excellent technical skills and significant experience in these areas, the ability to work collaboratively AND communicate effectively with a broad variety of internal and external clients/stakeholders is essential.

Deliverables:

Gather information from many Procurement SMEs inside and outside the Client related to the redesign of Procurement business processes and supporting IT systems. After careful ‘translation’ and editing for the target audience, create and maintain workflows, operational procedures, white papers, roadmaps, standards, policies, concept analysis, and more documents aligned with the Procurement lifecycles. Individual will be asked to:

• Research, develop and document technical design specifications and test cases;

• Create documentation tuned to specific audience (stakeholders, technical experts…);

• Understand and translate complex regulatory concepts to clear and concise materials;

• Works with SMEs and develop a Client knowledge base;

• Produce electronic documentation in addition to hard copy manuals;

• Maintain a comprehensive library of technical terminology and documentation;

• Analyze documents to maintain continuity of style of content;

• Ensure that documentation is accurate and relevant;

• Maintain metadata to enable discovery and enhanced use;

• Work with training development and trainers to review training material;

• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding;

• Gather usability feedback from customers, designers, technical experts, etc.;

REQUIRED SKILLS (primary and nice-to-have): (Required means that the client only wants to see candidates who have these skills).

Employment Standards:

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience Note:

Bachelor’s degree from an accredited college in Computer Information Systems, Computer Science, Technical Writing, or a related field of study,

And

Three (3) years of technical writing experience working with various stakeholders and producing a variety of technology documentations.

OR

Bachelor’s degree from an accredited college,

And

Five (5) years of technical writing experience working with various stakeholders and producing a variety of technology documentations.

Special Requirements

• Possession of a valid California Driver’s License prior to appointment and the ability to qualify for and maintain a County driver authorization.

• Depending on the position, related certifications may be desirable.

Knowledge of:

  1. Information technologies and the IT service delivery process;

  2. Methods to explain concepts clearly to multiple audiences;

  3. Processes and techniques related to technical writing;

  4. MS Office tools;

  5. Various explanatory and procedural communication styles;

  6. Planning and organization techniques;

Ability to:

  1. Develop good understanding of the audience and the documentation needs;

  2. Research and build knowledge about services, technology, or concepts to be documented;

  3. Determine the clearest and most logical way to present the information;

  4. Write and edit the technical information;

  5. Communicate effectively, both orally and in writing;

  6. Work within a team;

  7. Prioritize and multi-task;

  8. Meet with subject matter experts to ensure that specialized topics are addressed;

  9. Revise, edit, or update instructions, technical information, and other documentation;

  10. Remain up-to-date on technological and IT service developments.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Healthcare & Hospital Implementations