CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Receptionist in Calgary, Alberta


Calgary, Alberta, Canada

Information Technology

Jul 23, 2019Post Date

19206839Requisition #

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CTG is currently recruiting for aReceptionistposition inCalgary,AB.

Position: Receptionist

Location: Calgary, AB

Compensation: $ 16.00/ hour.

Duration: Contract. Fulltime:37.5h/week

Hours: Monday-Friday8:30AM -5PM (7.5h/day)

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com

Position Overview

As a receptionist, you will be the first point of contact for all clients. You will handle the flow of people through the business and assist customers with meeting details and boardroom bookings.


• Serve visitors by greeting, welcoming, directing and announcing them appropriately

• Answer, screen and forward any incoming phone calls while providing basic information when needed

• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

• Schedule meetings and events, working with customers in planning client meetings and retrieval of correct details

• Perform other duties on a large team of service associates as required: servery, administration duties, meeting room setup/take down

• Manage incoming/outgoing mail

• Scanning


• Proficient with Microsoft Office Suite

• Reception experience

• Professional appearance

• Solid communication skills both written and verbal

• Ability to be resourceful and proactive in dealing with issues that may arise

• Ability to organize, multitask, prioritize and work under pressure


SCOPE:High volume print production digital devices (black & white / colour), complex equipment care

ESSENTIAL DUTIES: The following describes the main job duties by work area for the XS Account Associate Tier 3 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.


  • Ensure customer issues and escalations are resolved or further escalated as appropriate

  • Conduct quality checks on own work to ensure accuracy and required output is to standards

  • Adhere to all safety procedures

  • Perform backfill duties for absent co-workers

  • Perform other duties as assigned by Manager

  • Coordinate the print job intake process, prioritizing and assigning jobs

Print Production

  • Coordinate the print job intake process, prioritizing and assigning jobs

  • Operate production printers and copiers, configure settings, manage job queues, process files, print jobs, scan materials and select appropriate output formats per client requirements

  • Retrieve, re-purpose and re-print archived documents

  • Track and archive digital client jobs as required for re-printing

  • Use functions such as: multi-up, booklet making

  • Perform basic pre-flight checking and error correction of files

  • Validate or adjust the layout and imposition of files

  • Maintain colour matching to client standards or requirements

  • Perform colour calibration using densitometers and perform colour adjustments

  • Prioritize, schedule and execute document workflow process activities (prepress to delivery)

  • Record meter reads, process production forms and maintain records

Equipment Care

  • Load print drivers for clients / Enter IP addresses, user access levels

  • Maintain log of all activities including on-site parts inventory for fleet equipment

  • Carry out first level repair utilizing basic technical and/or electrical skills, escalating in accordance with agreed procedures for next level maintenance and technical support on client fleet equipment

  • Interface with the Company and third party customer service organizations to collaboratively ensure high levels of customer satisfaction


  • Complete and maintain all logs and reports including month-end reports

  • Input Meridian (billing system) requisitions

  • Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables and specific stock to support client print job requirements

Front Counter

  • Support site continuous improvement programs including 5S, a site efficiency methodology


  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Able to listen and communicate effectively

  • Able to read, write and follow basic English instructions

  • Ability to lift and move up to 50 pounds

  • Basic math skills (add, multiply, divide)

  • Basic computer skills (keyboard, mouse functions)

  • Excellent communication and Customer service skills

  • Effective organizational skills

  • Read and comprehend technical trouble shooting (fault codes, image quality) procedures

  • Service or Document management industry work experience operating high volume, networked systems

  • Knowledge of and working skills with principles of colour theory, colour calibration process and instruments


*GED/ High School Diploma or equivalent certification

  • Health and safety certification (WHMIS)


  • Experience in customer facing role / customer service role (2-3 years’experience)

  • Operation of PC Applications in a networked environment

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Additional Information

  • Education Level: High School Diploma/GED (±11 years)

  • Travel: No