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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Software Engineer II in Buffalo, New York

Software Engineer II

Buffalo, New York, United States

Information Technology

Sep 22, 2021Post Date

21204130Requisition #

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CTGs premier Financial Services client is searching for a Software Engineer IV. Apply with CTG for this exciting opportunity!

· Position: Software Engineer II

· Location: Remote

· Job type: Consultant ((W-2 tax basis only, no C2C)

· Duration: 10+ Months


  • Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements.

  • Serves as a principal application designer for major modifications effectively using analytical and technical skills, available technology and tools in the evaluation of client requirements and processes.

  • Serves as Subject Matter Expert (SME) for business systems-related enterprise-wide initiatives, complex discretionary projects, compliance/regulatory requirements and system changes due to contractual agreements or system maintenance, and as knowledge resource and mentor for less experienced staff.

  • Provides solutions that are technologically sound. May complete day-to-day support activities and special projects.

Works with internal application owners in defining optimum technical approaches to achieve efficient and effective systemic solutions to their application needs and improve the technology portfolio and software development.

  • Maintains a current understanding of assigned applications, enhancements, business process flows and impacting regulatory/compliance matters to ensure future requirements are met through value-added consultation with other applications. Ensures technical solutions and designs comply with overall architectural strategy for the client.

  • May represent the client at vendor executive Advisory Boards, user conferences and industry events.

  • Directs and monitors activities of cross functional staff.

  • The position interacts with senior management, other technology personnel, clients and vendors. The jobholder provides backup to higher management as required and may be called upon to serve as a technical representative on committees, ad-hoc projects, etc.

    Primary Responsibilities:

  • Complete and oversee basic to complex systems analysis, design and development efforts.

  • Play a key role as a technical lead or individual contributor on complex projects.

  • Maintain an excellent technical understanding of the supported application(s).

  • Direct and monitor less experienced resources and coordinate development tasks for any scope project.

  • Prepare and manage the technical component of project plans.

  • Confer with other Development, operations and Technology staff in overall systems development direction from technical analysis to user acceptance testing.

  • Prepare and review test data and execute detailed test plans.

  • Complete any required debugging.

  • Evaluate and understand complex interrelationships and effects among programs, interfacing applications and platforms.

  • Provide highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.

  • Prepare thorough, clear technical and functional specifications and update systems documentation.

  • Prepare charts, tables and diagrams to assist in analyzing problems.

  • Review documentation prepared by less experienced staff.

  • Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project.

Maintain efficient operation and effectiveness of supported applications.

  • Recommend new technology, policies or processes to benefit the organization and improve deficiencies.

  • Lead or participate in technical evaluations of vendor software.

  • Follow and promote use of development standards and procedures.

  • Recommend new technology and related policies or processes to enhance applications and ensure technical support provided clients is efficient and effective to meet internal and external customer needs.

  • Provide technical feedback to internal application owners on current or proposed vendor software, including what the application does or the extent it supports predefined business needs.

  • Complete status reports on system changes; present project, status or activity-related information to senior management to ensure their awareness of pertinent issues and that the technology portfolio is efficiently and effectively supporting applications that meet business needs of the client.

  • Identify performance and effectiveness enhancement opportunities and recommend new policies and procedures that support improvement.

  • Assist in developing expense and capital budgets

  • Monitor employee performance and may participate in annual appraisal and development plans.

  • Understand and adhere to the company risk and regulatory standards, policies and controls in accordance with the company risk Appetite.

  • Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the company brand.

  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities.


  • Must have Genesys Purecloud experience with Google Dialogflow for 3-4 years

  • Strong experience in Genesys solutions and its products and technologies

  • Familiarity with NICE products Develop, maintain and support complex contact Center requirements Experience with Agile methodologies SDLC lifecycle for code deployments and experience working with git repositories.

  • Expertise in troubleshooting issues (analyzing logs and determining root cause)

  • Experience in developing Routing and IVR workflows using Architect tool of PureCloud Experience in working with Dialog modules for Voice recognition and authentication.

  • In depth knowledge in, Click to Call and Callback functionalities

  • Understanding of working with voice and chat bots with the core voice and multimedia functionalities

  • Development of IVR and routing code from pre-defined requirements Lookups with backend CRM using web services, database Lookup, call recording and reporting

  • Clear ability to communicate with non-technical business clients in being able to clarify functional requirements

Education and Experience:

  • Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ systems analysis/application development experience.

  • Familiar with application development software and hardware platforms

  • Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software

  • Good understanding of application framework

  • Subject matter expert in business with knowledge or experience utilizing application/system being supported

  • Mastered understanding of applications supported with an advanced knowledge of interfacing/integrated applications

  • Ability to work in a team environment as well as autonomously

  • Ability to multitask for various components of complex projects

  • Mastered knowledge and focus of the entire system to work on projects outside of normal business-as-usual.

Additional Information

•No third party resumes will be accepted.

•CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

•Drug testing and/or other employment-related inquiries may be conducted.

•All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

•Candidates must currently reside in USA or Canada.

•CTG is an Equal Employment Opportunity employer

•CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations to Michele.Williams@ctg.com

CTG is a leading provider of digital transformation solutions and services that accelerate clients project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. Its a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Systems Engineering

  • Education Level: Associate's Degree/College Diploma (±13 years)

  • Work Remote: Yes

  • Travel: No