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CTG It Quality Assurance Lead – Allscripts Upgrade in Buffalo, New York

It Quality Assurance Lead – Allscripts Upgrade

Buffalo, New York, United States

Healthcare IT

Sep 16, 2022Post Date

22202285Requisition #

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CTGs heathcare client is looking for an experiencedIT Quality Assurance (ITQA) professionalto manage the Software Quality Assurance for the upgrade of their Allscripts application. The ITQA Lead will identify the test strategy for the upgrade for all phases of the testing cycle. This role will create a strong partnership with business and IT teams to ensure a high-quality implementation for the revenue cycle.

The desired candidate will be an IT Quality Leader, advocating for the Quality Assurance and Testing Process. The role requires someone who is influential, politically savvy, and has superb oral and written communication skills with the ability to work in an environment where there are many organizations and leaders often pulling in different directions at any given time. This role will identify quality and testing risks and recommend risk mitigation strategies working closely with program and project management to communicate these risks to executives.

This role will lead the gap analysis for the upgrade, reviewing the release notes and managing the discussions to determine what functionality will moved into the new version. Throughout the planning and gap analysis the candidate will gain the knowledge and expertise necessary develop the test strategy and plan for the upgrade. This role will not only lead testing, but be hands on creating test plans, test cases, executing tests, and identifying defects.

After the upgrade is complete, the desired candidate will transition to the clients Revenue Cycle System Replacement Project. This project will replace the existing revenue cycle system with Athena IDX over the course of the next couple of years.

Engagement Length:12 months +

Location:Remote or Hybrid Onsite in Buffalo, NY

Travel for Remote Candidates:Minimal travel may be required during key project activities

Project:Allscripts Upgrade for the first few months and transition to the Athena IDX Implementation

Primary Job Duties:

  • Facilitates meetings, gap analysis discussions, and documents requirements as needed.

  • Creates Test Plans and strategies.

  • Presents Test Plans and strategies to the business and vendor gaining buy in on established processes.

  • Holds testing kick off meetings, presenting the plan to assigned testers from the business, vendor, and IT team.

  • Identifies and creates test cases, ensuring coverage to all the requirements identified during the planning phase.

  • Writes detailed test cases from the requirements documents and workflows.

  • Ensures all requirements for assigned project are planned for, all test cases are linked to the proper requirement(s), all test cases are executed, all defects are updated, and root causes have been researched, communicated, and addressed.

  • Attends planning sessions and identifies quality risks and defects early in the process to prevent failures.

  • Monitors adherence to quality standards and identifies and reports on quality risks.

  • Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing.

  • Executes test cases and identifies defects.

  • Facilitates defect management, triage, and prioritization meetings for assigned track.

  • Provides quality assurance leadership and guidance to the members of the project team and project leadership team.

Required Experience and Skills:

  • Experience in an outpatient, hospital, or Comprehensive Cancer Center setting is a plus.

  • Experience working on a EMR or Revenue Cycle project a plus.

  • Experience with Athena IDX or Allscripts a plus.

  • 5+ years’ experience managing and leading the Software Quality Assurance and Testing on complex integrated projects in corporate environments.

  • Experience working with vendors, developers, and business partners to triage and prioritize issues for resolution.

  • Experience Identifying Risk and recommending risk mitigation strategies.

  • Experience with presentations in large corporate settings.

  • Hands on experience in:

  • Writing test strategies and test plans on large complex corporate initiatives.

  • Writing test cases with and without documented requirements provided.

  • Producing daily, weekly, monthly test metrics on large corporate initiatives.

  • Executing tests and identifying defects.

  • Hands on experience with Micro Focus ALM or other test management software.

  • Advanced knowledge with software testing concepts: regression testing, negative testing, White Box v. Black Box, functional v. non-functional testing, defect reporting standards, reproducibility of results.


  • Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

  • Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

  • Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

  • Teamwork – Negotiate and partner with other members of the team to foster a strong team environment through communication, personal responsibility, honesty, active listening, collaboration and empathy.

  • Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

  • Business Requirements – Experience and knowledge gathering business requirements and/or QAing business requirements for testing activities with the ability to identify requirements gaps.

  • Products and Services – The ability to quickly pick up new technologies with little to no training.

  • Software Development Life Cycle – Knowledge of and experience with using a structured methodology for delivering new or enhanced software products to the marketplace.

  • Software Quality Assurance and Testing – Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.

  • Technical Documentation Management – Knowledge of, and experience in management of the development, delivery and maintenance of technology product documentation and publications

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

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CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Testing, Qualification & Validation

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No