CTG Help Desk Technician in Buffalo, New York
Help Desk Technician
Buffalo, New York, United States
Jan 22, 2020Post Date
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Are you a recent graduate looking for a new role where you have the ability to learn and grow in a close-knit IT department?
We are looking for a Help Desk Technician to support internal employees and systems in a full time role with CTG. The ideal candidate will be a “people person” with a friendly, outgoing personality – someone who enjoys working with team members and various employees. This team works hours between 7 am – 7 pm, so flexibility in scheduling is a must!
Pay will depend on experience level with full salaried benefits available, including paid time off for holiday, sick and vacation time, 401K, health insurance, etc. Apply today to be considered for this great opportunity!
Day to Day Responsibilities:
•This role is 90% phone support and 10% deskside support
•Provide Level 1 support and troubleshooting on all approved hardware, software, networks and systems
•Work with Level 2 support team to handle ticket escalation as needed
•Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians
•Ensure that all problems/solutions are properly documented using standard problem tracking tools
•User account administration - creation and termination of end user accounts
•Track/document all user issues in the JitBit ticketing system
Required Skills & Qualifications:
•Associates Degree in Computer Science, MIS or related field is required
•Availability for shift work between 7 AM and 7 PM Monday – Friday based on the need. Must be flexible to allow for shift changes for vacation/holiday/sick day coverage.
•Ability to work well with people who may be frustrated in the heat of the moment
•Strong decision making skills – understand when to thoroughly research/correct the issue, and when escalate to management.
•Competent troubleshooting and problem solving skills
•Knowledge of: Microsoft OS (Win7 Pro - Win10 Pro), Microsoft Office (Office 07-16)
•Familiarity with PC Hardware (Lenovo/Dell)
•Familiarity with Cable modem/internet connectivity support/VPN/Remote connectivity troubleshooting
•Working knowledge with Microsoft Office/Microsoft Outlook/Internet Explorer
•Familiarity with using Active Directory for Account Administration, Domain access rights, Group Policies is a plus
No third party resumes will be accepted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
Drug testing and/or other employment-related inquiries may be conducted
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Emily.email@example.com.
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments and competitive advantage. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Helpdesk & Technical Support
Education Level: Associate's Degree/College Diploma (±13 years)
Work Remote: No