Location: United States

Job Number: 18205064

CTG is looking for a remote Willow Support Analyst for our client in Atlanta. The consultant will provide Epic application support (work tickets, service/change request, routine maintenance), while client focuses on important initiatives. Position is remote. Must be on site for knowledge transfer (1-3 weeks) at the start of project and 1 week at the end. No on call responsibility.

  • Epic Willow Certification Required.

  • Experience support person needed - implementation only is not sufficient.

  • Users and Security (SER, ECL, EMP) Updates

  • Issue resolution - must document fully in ticketing system

  • Interface error log

  • Billing error work queues

  • Documented Willow processes (e.g. ERX build checklist, NDC build, dispensing workflows by pharmacy, Orderset restricted meds)

  • Data Courier Moves to TST and SUP

  • Data Courier Moves to PRD

  • Peer Review / Build Testing Prior to Data Courier Move(s)

  • HCPCS / JCODE updates

  • Charging

  • LPF lists (not owned by ASAP, Ambulatory, OpTime, Anesthesia)

  • ED Boarder Workflow

  • Care Areas (dispensing KB)

  • RFC Process

  • Reporting Workbench Report (HRX) Creation

  • Reporting Workbench Report (HRX) Maintenance

For immediate consideration, email Holly.Christian@CTG.com.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Healthcare & Hospital Implementations