CTG Network Technical Support - Level 1 in Bentonville, Arkansas

Title: Network Technical Support - Level 1

Location: US-AR-Bentonville

Job Number: 18203461

Our Fortune 20 client has openings for Level 1 Network Technical Support for their Server Support Help Desk located in Bentonville, Arkansas.

Location: Bentonville, AR

Duration: 9 month Project – possible extensions

Shift: 3rd Shift, Overnight (8:00 pm - 6:00am) Sun - Thurs

Responsibilities:

Level 1 Network team members are responsible for working with installers to ensure PC's, shelves/rails, cabling are properly installed and online. Understand networks in a large-scale retail environment and be able to perform network switch port configurations. Identify decommissioned hardware to be removed and assist on-site technician with the proper labeling of decommissioned hardware. All team members will take direction from their shift Project Leader.

Required skills:

  • Identify all the Major components of a Network as well as a Computer (PC or Server)

  • Demonstrate strong verbal and written communication skills

  • Validate information via a database

  • Documentation skills (can clearly document and log work that has been done)

  • Strong customer service skills

Preferred skills:

  • Working knowledge of Service Now

  • Prior project help desk experience

  • Prior experience in upgrading and installation services of hardware and software

  • Understanding and working knowledge of Microsoft Excel and Word

CTG Benefits:

  • Select insurance coverage that best suits your lifestyle

  • Take part in our savings programs and educational plans

  • We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan

  • Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses

Why Bentonville, AR?

  • Affordable cost of living and family friendly

  • Top Rated school systems

  • Diverse population

  • Low crime rate

  • Excellent medical and dental care

  • Near popular vacation spots

  • Outdoor enthusiasts dream

TO APPLY:

To be considered please immediately apply to this requisition using the link provided. For more information, email the recruiter, Gina Lyles, at gina.lyles@ctg.com or call 254-547-4817. Kindly forward to any other interested parties - thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support