CTG Printer Repair/Maintenance Associate in Austin, Texas

Title: Printer Repair/Maintenance Associate

Location: US-TX-Austin

Job Number: 17202689

Our client in Austin, TX is looking for a Printer Repair/Maintenance Associate for a long term position

The pay is: $13.93 (sorry no pto, no holiday pay)

There is driving with this position using your own personal vehicle; mileage is reimbursed (no more than one moving violation in the past 3 years).

Essential job functions:

  • Serve as the primary customer contact for equipment support and service

  • Coordinate Move/Add/Change (MAC) process

  • Provide on-going end user training on equipment

  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

  • Break-fix activities account for 70% of role responsibilities

  • Provide IP address support

  • Perform basic equipment problem diagnosis

  • Point of contact for equipment removal and delivery for onsite support

  • Contact service as required

  • Utilize Client web-based applications as required to include Service Call Handling

  • Accurate call reporting on Equipment in Client designated systems

  • Remote Service call onsite support

  • Download and install printer drivers on end-user equipment

  • Perform printer mapping to PC as required

  • Escalate printer network issues to appropriate resource

  • Physical as well as remote device management and control

  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)

  • Monitor/apply current software updates/patches

  • On site contact for remote solve resolutions requiring technical expertise Non-Client device management as required

  • Perform remote device monitoring and remote solve

  • Pro-actively manage consumables and supplies using the DOS calculator. Maintain on-site operator replaceable parts inventory

  • Collect equipment meter information and submit for billing purposes

  • Perform Data Entry for activity and asset tracking

  • Manage and maintain on-site parts inventory using PM4

Additional Requirements, Skills and Qualifications:

Min/Preferred, Education Level Minimum: High School diploma or equivalent

Operational technical skills:

  • Lift and move up to 50 pounds

  • Read, write and follow basic English instructions

  • Customer service and communication skills

  • Ability to manage multiple tasks

  • Perform duties with minimal supervision

  • Basic Equipment problem solving and diagnosis per training provided

  • Customer problem resolution including escalation as required

  • Track and report account information as required

  • 1-2 years relevant experience resolving customer and equipment printing issues

A Certification preferred

Must successfully pass a client required criminal background check, education verification, MVR Check and drug screen.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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