CTG Deliquent Accounts Collector in Amherst, New York
Deliquent Accounts Collector
Amherst, New York, United States
Nov 12, 2019Post Date
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Position:Delinquent Accounts Collector
Hours:Availability to work between the hours of 8:00 a.m. - 9:00 p.m. Monday - Thursday and Fridays from 8:00 a.m. - 6:00 p.m. (the traditional shift is typically an 8 hour shift however there is a requirement to work at least one later evening shift per week). Availability to also work approximately two Saturdays per month from 8:00 a.m. - 2:00 p.m.
Pay Rate: $15-20/hour based on experience
Position Overview & Responsibilities: In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to delinquent accounts in a fast paced environment. This position will most likely be working secured accounts such as real estate and/or auto loans.
Place/receive calls via the telephone as well as an automated dialer
Negotiate payment arrangements to reduce delinquency
Proactively identify settlements, re-ages, modification and extension opportunities
Add, change, and delete information in multiple file screens within multiple collection systems
Comply with all policies and procedures as outlined in operating instructions
Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
Meet minimum individual and departmental goals and service level agreements
Adhere to Federal Regulatory requirements regarding debt collections
Required Skills and Experience:
Bachelor’s degree preferred
Proven ability to stay focused in a continuous process flow and keep pace within the work team
Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc.
Experience with automated dialers and CACS/CAS
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Customer Support
Education Level: Bachelor's Degree (±16 years)
Work Remote: No