CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Customer Service Specialist in Amherst, New York

Customer Service Specialist

Amherst, New York, United States

Customer Relations

Aug 19, 2019Post Date

19207312Requisition #

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Duration:6 months temp to perm

Location:Amherst NY

Job Title:Customer Service Specialist

24/7 operation, various shifts available

Position Summary

The purpose of the Customer Service Specialist is to convert incoming customer calls into booked service calls and forward to available service technicians. It is the Customer Service Specialist’s duty to be able to equally divide incoming calls to be scheduled for home service technicians (HVAC, plumbing, roofing, home repair).

Day-to-Day Responsibilities:

  • Handle a high volume of service calls in the home service industry

  • Follow company training to assure accurate dispatch of incoming calls

  • Update dispatching changes to provide the best possible customer service in a timely manner

  • Other various duties assigned

Required Experience and Skills:

  • 2 years’ experience working in call centers, customer service, and/or dispatc

  • Knowledge of home service industry, preferred

  • Think “outside the box” skills to help book calls

  • High degree of attention to detail and organization skills

  • Amazing attitude and customer service skills

  • High school diploma or GED

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume toRachel.Bruso@ctg.comorAmanda.Dianetti@ctg.com

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No