CTG 2nd Level Enterprise Mobility Support in Amherst, New York

Title: 2nd Level Enterprise Mobility Support

Location: US-NY-Amherst

Job Number: 18203333

2nd Level Mobility Support Staff Specialist

CTG is assisting our Amherst, NY financial services client with staffing a 2nd Level Help Desk Staff Specialist for a contract role. This contract position is up to one year and has the potential for direct hire by the client company.


  • Provide day-to-day support to products in the Enterprise Mobility Management (EMM) platforms space focusing on the Citrix XenMobile, Citrix NetScaler, Smarsh MobileGuard, and Microsoft Intune technologies

  • Second level troubleshooting, monitoring, and remediation of mobility back-end infrastructure servers and services

  • Working with the end user – helping employees who calling in for support

  • Evaluation of client requirements and processes; planning and coordination; and, integrations with other internal business areas, vendors, and departmental resources

Skills Required:

  • Mobility Support Experience

  • System Testing Preparation/Execution

  • Good Documentation Skills- Selected Candidate will be Writing Procedures

To Apply:

To be considered immediately apply to this requisition using the link provided or go to the CTG Careers page at https://www.ctg.com/careers (click on North America tab) and apply to 1820333. For additional information, please contact Vickey Townsend at (612) 213-7633 or vickey.townsend@ctg.com.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support