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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG IT Admin & Application Help Desk Support in Albany, New York

IT Admin & Application Help Desk Support

Albany, New York, United States

Information Technology

Nov 15, 2021Post Date

21204792Requisition #

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CTG is seeking to fill anIT Admin and Application Help Desk Supportopening for our Fortune 100 client inAlbany, New York.

Project Location:Albany, NY

Project Duration:24 months

Team member will support IT infrastructure for the company at the Albany location. Knowledge of various scripting tools, like bash, Perl, Python, and others are required. Strong background in deskside support and system deployment/migration experience is required. Position is onsite full time.


Position is a mix of IT Administration and coverage along with workstation support for the company research team for company specific applications. Responsibilities include supporting and planning new workstations for the research team and installation of unique software packages. Ability to set up site specific software and system images and troubleshoot any issues for employees and partners as needed. Position is part of team that handles response to IT tickets to support both personal workstations and servers/data systems supporting the CSR operations. Position requires strong Windows and Linux skills along with ability to assist with Hardware install/config and debug. The site has many systems installed that are critical to the 24x7 fab operations, position requires ability to help support critical systems down and bring back systems to ensure optimal uptime and accurate data transfer and collection.


  • Build and deploy new PCs to Albany team with Albany unique applications: requires strong Windows skills, IT security knowledge and asset management background

  • Troubleshoot various IT issues for Albany team, by responding to tickets: hardware issues, software and other tasks as needed. Work directly with users and ensure strong customer satisfaction for all IT Help desk clients.

  • Provide support to Senior IT team as needed for new server and data system installation and bring up and other IT projects as requested.

  • Rotating weekend and off-shift coverage for Fab critical systems and urgent ticket resolution.

Skills Required:

  • Windows Skills, Linux background, System deployment experience (min 3 years), Asset management experience, System imaging experience, Asset management, IT security. Ability to install/config/debug servers and end user PCs. Strong computer science background with ability to debug existing systems and applications. Java, Python, Unix, Linux, Solaris / Oracle. Windows and System Deployment. Scripting tools: bash, Perl, Python, etc.

Education requirements:

  • Associates or Bachelors degree and at least 5 years experiences working in an IT support role.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contactTheresa Hillard at 888-284-6551 ext. 2108 or theresa.hillard@ctg.com. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Computer Operations

  • Education Level: Associate's Degree/College Diploma (±13 years)

  • Work Remote: No

  • Travel: No