CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Associate in AB, California

Title: Associate

Location: CA-AB-Calgary

Job Number: 19206346

CTG is currently recruiting for a Records Associate position in Calgary, AB.

Position: Records Associate

Location: Calgary, AB

Compensation: $ 14.00 / hour

Duration: On-going contract. Full time: 37.5 h/week

Hours: Monday-Friday: 8:30 AM - 5 PM

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com


This person must present a personal professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable; outgoing and customer service focused.


• Strong computer skills

• Willingness to learn and be part of a team

• Ability to adapt and learn new procedures

• Communication - written & oral

• Customer service

• Organization and attention to detail

Daily tasks:

• File sorting and refilling in centralized filing areas

• Customer reporting with Excel, Access and online tools

• File archiving and retrieval through Iron Mountain

• File folder creation and labelling

• Sharepoint file folder creation

• Semi-annual purging/archiving of files

• Assisting customers with file reporting/retrieval over multiple databases

• Data entry

• Office supply management

POSITION CONCEPT: This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:

-Delivery of service that meets the Service Level Agreements and delights the customer -Supporting the achievement of productivity improvements -Contributing to service transformation and business growth


A high level overview of the major responsibilities for each level is as follows: Tier 1 - Mail, courier, shipping, switchboard, imaging, servery, office administrative, basic finishing, basic equipment care

ESSENTIAL DUTIES: The following describes the main job duties by work area for the XS Account Associate Tier 1 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.


  • Ensure customer issues and escalations are resolved or further escalated as appropriate

  • Conduct quality checks on own work to ensure accuracy and required output is to standards

  • Adhere to all safety procedures

  • Perform backfill duties for absent co-workers

  • Perform other duties as assigned by Manager Office

  • Perform basic office copying

  • Set up meeting boardrooms to required layout

  • Fulfill various facilities requests


  • Receive, sort and process mail documents packages and supplies. Notify recipients as appropriate

  • Deliver and pick-up mail on scheduled mail runs. Driving a vehicle may be required for some client locations

  • Deliver paper / toner etc. to office equipment maintaining records of delivery

  • Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost effective method

  • Track, trace and resolve mail or courier issues

  • Fully operate clean and maintain all shipping and mail equipment

  • Contact third party service provider for mail and shipping equipment if required Basic Finishing

  • Perform basic finishing tasks such as: collating, folding, inserting, assembling documents, packaging, drilling, cutting Equipment Care

  • Maintain, clean and tidy fleet devices and surrounding environment


  • Receive and direct multiple incoming telephone calls on a multi-line telephone system

  • Schedule meetings for clients utilizing paper-based system or meeting room software


  • General Administrative Support functions such as: supplies fulfillment, filing, entering Meridian data, preparing correspondence reports, statements, and clerical duties of a general nature

  • Complete and maintain all logs and reports including month-end reports

  • Input Meridian (billing system) requisitions

  • Order and replenish consumables, forms inventory and other supplies items as required. Imaging

  • Operate scanning equipment to convert paper documents to digital (scan, file)

  • Perform document searches - retrieve paper / electronic documents

  • Manage inactive records / facilitate document destruction Servery

  • Manage and maintain servery station and supplies

  • Manage catering requests for clients Continuous Improvement

  • Support site continuous improvement programs including 5S, a site efficiency methodology


  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Able to listen and communicate effectively

  • Able to read, write and follow basic English instructions

  • Ability to lift and move up to 50 pounds

  • Basic math skills (add, multiply, divide)

  • Basic computer skills (keyboard, mouse functions)

  • Possess a valid driver s license (as required)

EDUCATION: * GED / High School Diploma or equivalent certification

* Health and safety certification (WHMIS)

EXPERIENCE: * Experience in customer facing / customer service role (minimum 1-year experience)


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Information Technology