CTG CUSTOMER SUPPORT REPRESENTATIVE in Wilsonville, Oregon

Title: CUSTOMER SUPPORT REPRESENTATIVE

Location: US-OR-Wilsonville

Job Number: 17204151

Our client in Wilsonville, OR has an immediate opening for a Customer Support Representative for a 4 month contract assignment.

Essential job functions:

  • Essential Job Functions Position handles Customer Service calls for Service Agreement renewals and quotes as well as general inquires that require transferring to the correct department.

  • CSR will handle multiple tasks throughout the day, which includes taking calls, processing service agreements using Open Up Time, billing and sending quotes through a quote tool as well as following up with processed orders.

  • Answer the Customers call in a friendly and professional manner

  • Establish and maintain good customer relations with both internal and external customers .

  • Diffuse difficult customer situations

  • Focus on providing solutions Ensure Quality by following the client' call / system processes

  • Input information into a computerized data base

Additional Requirements, Skills and Qualifications:

  • Excellent oral & written communication skills

  • Ability to multitask effectively

  • Ability to work independently in a fast pace situation

  • PC and Systems knowledge (MS Office Suite including strong excel skills)

  • Must be able to handle multiple customer situations and temperaments while performing repetitive tasks

Experience:

  • 1 year taking calls in a call center environment .

Education:

  • Minimum: High School Diploma or Equivalent.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical