Location: US-NY-Webster

Job Number: 17205304

Our client in Webster, NY has an immediate opening for a Failure Analysis Technician for a 4 month contract assignment.

Essential job functions:

Field customer calls and emails for XRC technical support. Calls and emails will result in the need to send out a Xerox Replacement Cartridge (XRC) as well as shipping labels to return the complaint cartridge.

Applicant also required to track and monitor shipment of replacement units to ensure customer is fully satisfied and issue is resolved.

When complaint cartridges are returned, analyze/investigate faults by print testing and writing of summary reports.

Work with engineers assisting with project work.

Ship cartridges to suppliers for further analysis.

Perform hands-on root cause analyses (RCA) as needed.

Act as test key-op when required, on product development efforts with environmental stress chamber testing.

Additional Requirements, Skills and Qualifications:


Customer oriented

Good communication / people skills

Ability to multitask as needed

Ability to follow detailed written and verbal instructions

Attention to detail/accurate data entry.

Works well with limited supervision Highly self-motivated


2 years of experience in a technician role preferred.

EDUCATION:Minimum: A.S. in a technical field. B.S. preferred.

TECHNICAL COMPETENCIES: MS Office (Word, Excel, Access)


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT