CTG TECHNICIAN - LEVEL 2 in Washington, District Of Columbia


Location: US-DC-Washington

Job Number: 17203186

Computer Task Group is

seeking a Lab Operations Technician to work a 7 month contract in Gaithersburg,



Position: Lab Operations Technician .The

primary role of the Subcontractor will be to provide lab operations technician

support for the ERAM system. The support provided by the subcontractor shall

meet the schedule needs required by the FAA customer, as directed by the Buyer

management/technical lead.

Subcontractor personnel are expected to perform their work

during the normal work schedule. Subcontractor personnel are expected to

publish a valid phone number in the Global Address List at which they can be

reached during their normal work schedule. This work requires a regular Monday

– Friday 8:00 am – 5:00 pm shift schedule work week. Overtime and weekend hours

may be required to complete assigned tasks. General requirements:•

Progress/accomplishments for the week• Plans for the next week. Suggestions/Recommendations



a) General hardware installations and modifications

b) Ability to pull cable under floor and above rack within

cable trough

c) Troubleshoot hardware issues

d) AIX, LINUX, SUN SOLARIS, Dell, HP knowledge

e) Managing printer queues,

f) Managing system storage

g) Help Ticket resolution - problem isolation through problem

resolution to delivery of tested fix

h) Help Ticket support - problem identification/analysis

i) Problem determination, provide factory support to the

fielded sites in the areas of document processes and procedures where applicable

j) Submit status report as requested by Lab Management

k) Other tasks as appropriate to support the

development/maintenance team. Work independently

m) Be responsible for owning projects and tasks

1) Performs a variety of duties in the electronic,

mechanical, electromechanical, and/or optical areas. Constructs, troubleshoots,

calibrates, adjusts, tests, diagnoses, and maintains equipment, components,

devices, or systems. Works from schematics, engineering drawings and written or

verbal instructions. Operates related equipment; conducts tests and reports

data in prescribed format. Performs calibration and alignment checks; makes

adjustments, modifications, and replacements as directed; prepares prescribed

compounds and solutions. Minimum of High School Education.

2) 3 year’s technical experience in troubleshooting and

repair of data network hardware

3) Good communication and interpersonal skills


a) Knowledge of laboratory configurations similar to those at

the Gaithersburg campus

b) Problem determination product development

c) Enterprise storage

d) SAN

e) Linux and AIX/UNIX administration

f) CAT5E cable termination

Skill Matrix

Skill Name Description Level (1-5, 5 being the highest) Years


Hardware Installations and Modifications Hardware

Installations and Modifications 4 4-5 Years Yes

Ability to pull cable under floor and above rack within cable

trough Ability to pull cable under floor and above rack within cable trough development

along with a working knowledge of C, C , or strong working knowledge of

UNIX/IBM's RS/6000 AIX internals 4 4-5 Years Yes



Please apply below.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support