CTG Account Support Representative in Syracuse, New York

Title: Account Support Representative

Location: US-NY-Syracuse

Job Number: 17204459

Our client in Syracuse, NY has an immediate opening for an experienced Account Support Rep for a 12 month contract assignment. If interested, please contact the Recruiter, Brenda Martin at (507) 438-3943 or by email to Brenda.martin@ctg.com.

Pay Rate is $17.02 W2 Only, no Corp-to-Corp or 1099's / No PTO offered

Essential job functions:

  • Supports all Client Associate positions, does not perform managerial HR tasks.

  • Supporting accounts primarily in the Syracuse, NY area providing "1st level" support to "multi-functional" machines within accounts.

  • Associate will be asked to help work at accounts in Binghamton, NY and Geneva, NY when required.

  • Knowledge of operating digital presses in "print shop" environments is required.

  • Establish support coverage schedules with Managers and Site Coordinators

  • Supports training of new employees, as required

  • Supports administrative tasks performed by Client Associates

  • Supports asset re-deployment initiatives (re-use, re-deploy, and disposition activities for office assets )

  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed

  • Provide accurate and timely monthly reporting of activities as required

  • Performs timely submission of billing requirements with all associated reporting

  • Tracks overtime by account covered to ensure proper billing

  • Able to lift and move up to 50 pounds

  • Travel to accounts supported using reliable dependable transportationAdditional Requirements, Skills and Qualifications:

  • Ability to demonstrate problem resolution skills and escalation process

  • Able to demonstrate excellent verbal and written communications

  • Able to demonstrate use of organizational and time management skills to facilitate client deliverables

  • Able to demonstrate ability to manage multiple tasks

  • Able to demonstrate use of Computer:

  • Email, MS Word, Excel, PowerPoint

  • Manage email (create folders, change user options)

  • Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms

  • Perform mail merges

  • Intermediate knowledge of MS Word or equivalent: Insert images, Create and manage tables and columns, Edit headers/footers, Create forms, Create and manage multiple sections

  • Intermediate knowledge of MS Excel or equivalent: Navigate multiple worksheets within a workbook,

  • Create charts/graphs, Use basic math functions, Create basic formulae

  • Working knowledge of MS PowerPoint or equivalent: Open and create basic presentations, Open saved presentations, Print using different options

  • Able to demonstrate working knowledge of account-relevant applications - Adobe Acrobat, File conversion or graphic arts applications

  • Basic knowledge of networking (e.g., how to add or delete a network printer)

  • Able to demonstrate ability to recognize PC to printer connectivity

  • Able to demonstrate basic knowledge of Digital Front Ends

  • Able to demonstrate functional knowledge of MAC when required by client


3 years experience delivering services in a client environment


High School diploma or equivalent is required and will be verified.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Printing Operations / Support